We’re a new type of business phone with a mission to help people communicate better and be more productive.
We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.
OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. And after earning over 25,000 happy customers and $56 million in funding in just four years, it’s safe to say we’re onto something big.
Do you love helping customers?
Do you thrive in autonomous, fast-paced environments? Do you want to make a major impact at a high-growth startup?
As the Customer Experience Representative at OpenPhone, you’ll represent the voice of the customer to our product team and play a key role in the development of our best-in-class customer service. Alongside your team, you will assist hundreds of customers weekly, making sure they get the most out of using OpenPhone by answering any questions and troubleshooting technical issues.
Here are some things you’ll do
About You
We’re looking for someone able to work one of the three schedules:
Tuesday-Saturday: 9AM – 5PM PST
Tuesday-Saturday: 10AM – 6PM PST
Sunday – Thursday: 9AM – 5PM PST
Sunday – Thursday: 10AM – 6PM PST
Wednesday – Sunday 9AM – 5PM PST
Wednesday – Sunday 10AM – 6PM PST
As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you’re looking for a place to do your life’s work, please get in touch. We’d love to hear from you.
And remember, there’s no such thing as a ‘perfect’ candidate. We’re looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don’t think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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