How you will make an impact…
We’re looking for a Technical Customer Success Specialist to join our Customer Success team. A multi-faceted role that is central in ensuring the setup & management of deliverables and provides 1st & 2nd line support to our internal & external customers.
You will be responsible for the lifecycle of customer engagement from configuring our market-leading, real-world mobile telecoms products for customers, to providing technical guidance & advice to satisfy customer product usage & trials.
What you will be doing?
Your role will use innovative tools and will work closely with our Agile Development Squads to deliver configuration changes, new features & investigate possible bugs, tracking their resolution and rollout to our customers.
Your role will manage the technical aspect of our Android & iOS SDK Partner program which provides rich data sets to our pipeline.
You will provide support to other customer-facing teams to enable our customers to extract competitive advantage & actionable insights to drive their business goals.
Desired Skills & Abilities
Required Skills & Experience
Nice to have
About Us
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximize commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.
Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.
With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Benefits
We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:
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