opentext Looking for Senior Employee Relations Advisor at Remote Full Time

OPENTEXT – THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

THE OPPORTUNITY:

Part of the OpenText North American Employee Relations team, reporting to the Senior Director of Employee Relations, the Senior Employee Relations Advisor is a key member of the newly developed Employee Relations Centre of Excellence. The role will provide coaching to Leaders, HR staff, and employees on Employee Relations matters such as attendance and performance management, as well as medical and religious accommodations in support of the Employee Relations centralized team model. The Employee Relations Advisor will also take lead in the development of tools, templates, processes and reference materials, or other projects in support of the ER Centre of Excellence function. Ideally, they will have subject matter knowledge in North American Employment Legislation and practices, however as we are looking to hire one role in Canada and one in the US and expertise in either is sufficient.

YOU ARE GREAT AT:

• Manage the Employee Relations mailbox ensuring that all emails are responded to on a daily basis, cases opened as appropriate
• Consult with Leaders on performance and attendance cases, assisting them with delivering feedback in an objective manner that is intended to motivate employees to improve, while also providing solid documentation for performance cases.
• Manage medical and religious accommodation requests with a particular focus on US ADA compliant requests and assisting in redesigning the process
• May assist the Employee Relations Manager and Senior Manager in investigations, gathering all relevant facts, interviewing case critical witnesses, reviewing similar cases, and using knowledge, judgment and experience, assisting with the implementation of corrective actions and/or disciplinary procedures
• Handle complex and emotionally charged issues with composure, addressing situations objectively and without bias.
• Mediate issues between employees to minimize workplace conflict.
• Experience with policy management including drafting new policies and/or making improvements and edit to existing policies to respond to changes in the work environment or legal landscape.
• Understand and apply Company policy/procedure/best practices and applicable law while consulting with managers, to reduce risk to the Company.
• Create Monthly & quarterly reporting on Employee Relations matters to interpret data, assist with audits and make recommendations for positive change in the work environment.
• Establish and maintain credibility throughout the organization and ensure strict adherence to confidentiality and sensitivity in handling all aspects of private data and confidential matters across the HR team and organizationally.
• Assist with the implementation of an ER Case Management system

WHAT IT TAKES:

• Bachelor’s degree or equivalent HR experience.
• 3 – 5 years HR experience with a particular focus, emphasis and strength in Employee Relations.
• Excellent written and interpersonal communication skills with the ability to utilize exceptional active listening skills to determine issues and formulate and ask appropriate follow up questions.
• Demonstrated ability to handle difficult or volatile situations/individuals effectively and to mediate in situations where required.
• Ability to coordinate and participate in investigations in a neutral and timely manner.
• Demonstrated ability to use sound judgment and maintain confidentiality.
• Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, organize time, collaborate with resources to deliver consistent results, and bring initiatives to successful completion.
• Excellent ability to analyze difficult and complex situations with a proven track record of recommending optimal solutions.
• Ability and desire to effectively mentor, develop and coach partners and team members
• Highly self-motivated and able to work autonomously while instinctively keeping all relevant parties properly informed.
• Good knowledge and understanding of U.S. and/or Canadian Employment Law.
• Strong Business Acumen with experience working as part of a large global organization.
• High degree of business ethics and transparency.
• SHRM-CP or CHRP certification would be an asset.
• Bilingual English/French preferred

#LI-Remote

OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.