Who We Are
Optimity builds software to keep people healthier and happier. We’re looking for someone with a passion for health and wellness who wants to translate their knowledge and enthusiasm into something impactful for the hundreds of thousands of lives that we touch.
One of the most important parts of the customer experience is the guidance and support they receive when they have questions or issues that need resolution. In this role, you’ll be responsible for answering user inquiries and resolving issues promptly and leaving users delighted with the experience.
As a part of our customer success team, you’ll be responsible for:
This role has a LOT of opportunity to grow, very quickly—you will have the power to do big things—like improve and even define processes, and help build a support community—and ultimately expand our member support team.
Optimity is looking for a bilingual (French & English) Member Support Specialist, who preferably lives in Montréal or Québec.
NOTE: This role will begin as a part-time role at the end of January/early February, and will ramp up to a full-time role in March for a maternity leave replacement. Interviews for this position will also begin early January.
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Why Optimity?*
Bonus Points
We’ll take a look at every application, but we’ll pay special attention if you have…
Job Type: Full-time
Salary: $20.00 per hour
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