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Orchard is a Toronto-based startup focused on changing the way people buy and sell used mobile devices. We have built a reputation for great customer service — check out our reviews : ) — and we are looking for a passionate customer service representative to help us continue to delight our customers.
Our Customer Advocates’ role is to help our users work through any questions or concerns they might have before, after, or during their experience with us. In this role, you will be responsible for being the voice of Orchard — we will rely on you to make sure that all of our buyers and sellers are supported.
This means you should be motivated, friendly, knowledgeable, and able to communicate complex ideas in a way that anyone could understand. You can identify what is a bug and what is user error, and you can guide someone to a solution in either case.
As a member of our support team, you will:
- interact with customers both in person and via email, chat, and phone.
- develop an in-depth knowledge of our smartphones and backend solution, which you will use to recognize and solve problems for our users.
- answer customer questions about our products and company.
- troubleshoot issues with hardware and software.
- recognize trends in issues and complaints and suggest product and policy changes to address these.
Our ideal candidate:
- has an excellent command of written and spoken English. Outstanding writing skills are a must for this position.
- is confident in solving more than just issues with orders — experience with mobile services, tech support or fixing devices would make you an asset.
- has an “all hands on deck” and “roll up your sleeves” work ethic.
- can work quickly and feel comfortable in a fast-paced environment. We move quickly and need you to be able to do the same.
- loves our customers. We don’t exactly expect you to love them right now, but our customers motivate almost all our decisions. Making their lives easier is basically what we’re here for.
In return, you can expect full time hours, competitive pay, and benefits. If this sounds interesting, we want to hear from you.
What we offer:
- High-impact work as a member of a small, cohesive team.
- Competitive pay.
- Hybrid in-office/remote work model.
- Free snacks and regular events out with the team.
- Orchard is an equal opportunity employer.
Job Type: Full-time
Salary: $33,280.00-$41,600.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Paid time off
- Store discount
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Why are you interested in this job?
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)