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Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Job Title:
Business Analyst
Location:
Verdun, QC
Details:
Hybrid – Min. 3 days/week in office
Duration – March 1, 2024 to Feb 28, 2025
Summary of Duties:
- The successful candidate will be responsible to mechanize repetitive manual transactional, processes using techniques such as robotic process automation in order to generate efficiencies, reduce data entry error rates, eliminate manual handling and improve customer experience all while delivering targeted architecture for the Operations teams.
Accountabilities Include:
- Lead process design and documentation for processes related to enabling systems, product or marketing project implementations.
- Analyzing and validating the impacts of system, functional or process changes.
- Provide input to, and collaborate with, business planners on financial and productivity benefits and business case development.
- Lead sessions with partners to facilitate project status reviews and governance; co-ordinate the project by arranging project meetings, producing status documentation and meeting minutes and informing team members of decisions made.
- Collaborate with Bell IT partners to facilitate and elicit project requirements and scope definition.
- Identify, prioritize and manage ongoing operational issues and key deliverables.
- Subject Matter Expert and key point of contact to provide advice and counsel on operational impacts as they relate to the project.
- Lead project components such as, business process and change management documentation, communication plans, action registers and logs.
- Define and execute end user acceptance testing. Ensure user satisfaction and support during the user acceptance testing process.
Critical Qualifications / competencies:
- The successful candidate must have the following knowledge and skills:
- Proven business analysis skills and experience.
- Experience in the planning cycle and project approval process.
- Agile project management knowledge
- Business Intelligence & Architecture ability
- Proficient in Business Process Model and Notation modeling tools (BPMN, Signavio, Visio)
- Excellent analytical, presentation skills.
- Excellent English communication skills (verbal and written)
- Ability to produce high quality documents (process, PDD and executive summaries).
- Diagramming and Modeling Techniques
- Ability to define conceptual solutions by documenting current and future mode of operations (CMO vs FMO) and develop process maps.
- Ability to explain complex technical ideas in a simple understandable format.
- Strong ability to identify opportunities for improvement and take appropriate action.
- Demonstrated ability to learn both complex technical concepts and end-to-end business work flow.
- Have the skills to influence the work team for the alignment differences in ideas or solutions.
- Strong ability to express point of view, to negotiate and manage risks.
- Ability to work effectively in virtual teams, to handle multiple projects simultaneously and meet tight deadlines.
- Understanding of systems and tools utilized by BBM Operations support teams (Siebel/SAP/Amdocs)
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Project).
- Proficient in API documentation tools (POSTMAN).
- Understanding of relational databases like Microsoft SQL Server, MySQL database, Oracle DB, as well as NoSQL databases.
Preferred Qualifications / Competencies:
- BA Certification
- Project management experience
- Experience with Atlassian suite (JIRA/Confluence)
- University or college degree
- Strong understanding and experience with change management principles
- Previous exposure and understanding of Bell’s IT Architecture
- 1-2 years relevant job experience
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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