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We’re looking for a Technical Support Engineer to join our team in West Henrietta, USA or Montreal, CA!
The Position:
As a Technical Support Engineer, you’ll provide technical expertise internally and externally to customers in support of pre and post-sales activities working with high speed networks, data centers and complex systems.
What you’ll be doing:
Collaborate with outside customers as well as the engineering team, applications team, sales team and operations team globally
Answer customer questions, diagnose problems, understand requirements and devise solutions while providing excellent customer service- Delighting our customers is key!
Provide on-site technical expertise and demonstrations upon request
Provide technical education and documentation to customers, sales, partners and peers
Provide field input to Product Management in terms of customer/application requirements, customer usability and service viewpoint
Potential travel, both domestically and internationally
What you Bring to Orolia:
AS or BS in IT Networking Systems, Computer Engineering or Computer Science along with 5 years experience in hands-on data center technical support.
Networking certifications are strongly preferred: CCNA, CCNP, CWNP, CWNA, CWNE
Strong technical knowledge in datacenters and networking- ethernet, routers and switches, servers, SNMP, fiber optics, etc.
Experience with wireless communication systems-receivers, transmitters, RF propagation, modulation, etc.
Knowledge of software systems, Linux, Windows, Python, version control and testing
Strong internal and external customer service orientation
Ability to collaborate and deliver detailed technical information in plain language with clarity
Ability to collaborate cross functionally and have fun while doing it!
Our Technology:
We’re the world leader in Resilient Positioning, Navigation and Timing (R-PNT) solutions that improve the reliability, performance and safety of critical, report and high-risk operations, even in GPS/GNSS denied environments. We provide virtually fail-safe GNSS and PNT solutions for military and commercial applications worldwide. AKA- we do pretty critical and important things!
Visit our website for more information: www.orolia.com/careers or check out our videos on YouTube Orolia – YouTube
Orolia is an equal opportunity employer who does not discriminate based on race, color, citizenship, religion, gender, sexual orientation, national origin, age, disability, veteran’s status or any protected category. We encourage veterans and people with disabilities to apply.
