OTIP (Ontario Teachers Insurance Plan) Looking for Customer Service Representative – Home & Auto Insurance (Remote and hybrid at Waterloo, ON Full Time

Customer Service Representative – Home & Auto Insurance (Remote and hybrid work arrangements available)

OTIP Group of Companies (OGC) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a:
Customer Service Representative – Home & Auto Insurance (Remote and hybrid work arrangements available)
Why OGC:

• Flexible work from home options
• Competitive salary and bonus structure
• Industry-leading benefits
• Defined benefit pension plan
• Coverage of continuing education and licensing fees (including RIBO and AIC courses)
• Opportunities for advancement

Responsibilities:

• Directs or responds to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
• Resolves product and service problems. This includes clarifying member complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required.
• Attracts potential members. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
• Prepares and drafts responses to routine correspondence.
• Processes rewrites and remarkets following established new-business guidelines.
• Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, as received, including new coverage announcements.
• Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.

Qualifications:

• A RIBO and/or AIC license is required. For candidates who are not yet licensed, all course registration, textbooks, and licensing fees will be paid for by OTIP.
• The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite applications.

If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.
As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.
We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Job Type: Full-time