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Ottawa Animal Emergency and Specialty Hospital
Surgery Administration
Job Overview: The successful candidate will assist the Surgery service to complete the day-to-day duties by facilitating client communication for the service. The administrator will be responsible for up-to-date client communication, booking appointments, making estimates, and giving reminder calls to clients among other duties. A background in veterinary care and a willingness to learn is an imperative.
Responsibilities and Duties:
- Answer the phone, book appointments and update client communication
- Answering client questions
- Create and present estimates for owners
- Obtaining updates from owners and running virtual rechecks
- Ensure complete records have been received from rDVM prior to appointments
- Consult with surgeon and technicians to ensure OAESH and rDVMs receive proper information/answers
- Liaise with OAESH reception staff to keep them apprised of surgery policies
- Maintain communication with rDVMs
- Checking emails
- Following-up with clients
- Able to troubleshoot clients’ problems
Qualifications:
- Strong client service skills
- Moderate computer skills
- Background in veterinary care
- English proficiency
- Willing to learn about surgical patient care and procedures
- Patient, calm, hardworking and consistent
- Friendly and always willing to lend a hand
Wage will be based on experience
Job Type: Full-time
Salary: $18.00-$22.00 per hour
Additional pay:
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:
- 10 hour shift
- Monday to Friday
Experience:
- Administrative: 3 years (required)
Language:
