Oxford International Toronto Looking for IELTS Assistant Administrator – Oxford International Toronto (Part-Time) at Toronto, ON Full Time

Oxford International Education Group Toronto is currently looking for an IELTS Assistant Administrator for its Toronto test center. The IELTS Test is widely accepted as evidence of English language proficiency for study, work and migration.

The IELTS Assistant Administrator is responsible for the day-to-day administration of the center. This is a part-time position that may require working on occasional Saturdays and Sundays.

Job Duties:

Specific responsibilities and tasks onsite include, but are not limited to:

Staff and Stock Management

• Support examiner and invigilator recruitment.

• Schedule orientation and training for new examiners and invigilators

• Participate in approved training and professional development, either from ILSC or IELTS

• Maintain stock records on daily, weekly and monthly basis

• Ensure that all documents, records are up to date as per audit and compliance requirements

Communicate with (potential) candidates

• Respond to inquiries about the test and the schedule of dates, etc.

• Contact candidates through the Online Registration System to request submission of the required documents/payments;

• make necessary changes in the system

• Charge credit cards and issue receipts

• Email all candidates regarding test day information and speaking schedules

• Communicate with candidates about test results/information

Security of Test material

• Maintain strict security protocol when handling test day material

• Ensure all materials are locked as per the requirements

Test Day and Set-up

• Estimate candidate numbers and order test papers in IWAS Inform test day staff about test details, allocation of duties via email

• Cover for test day supervisors, invigilators and/or examiners as required (can be on Saturdays or Sundays)

• IWAS management (generate reports and export data for each test date)

• IAM management (reports, import/export data for each test date)

• Monitor/assist with all aspects of the process on test days (e.g test day setup as per number of candidates, arrange staff and prepare boxes for test day)

• Ensure that tests are run fairly and securely, in accordance with test partner compliance requirements

Post-test

• Archive test data, documents and recordings

• Run jagged entry reports (and schedule re-marking as necessary)

• Print results and arrange delivery to candidates

• Charge credit cards for local and international courier services

• Destroy confidential documents post-test

• Reconcile generated income and submit to National Test Center Manager

Additional Duties

• Other duties and help with other tests as assigned

Essential Qualifications, Skills, and Attributes:

• Bachelor’s degree or equivalent combination of education, training and experience

• 1 year of experience as an IELTS Test Day Supervisor or IELTS Administrator strongly preferred. Applicants with experience invigilating or administering other high-stakes examinations will also be given preference

• Strong computer literacy skills

Core Skills

• Communication and influencing skills: display good listening, writing and speaking skills, setting out logical arguments clearly and adapting language and form of communication to meet the needs of different people/audiences.

• Planning and organizing skills: is methodical: able to plan own work over short timescales for routine or familiar tasks and processes

• Analyzing data and problems is systematic: breaks down problems into a list of tasks to be done and decides on appropriate action

• Using technology: operates as a basic user of information systems, digital and office technology. Able to use office software and IELTS systems to do the job and manage documents or processes

• Customer-service mindset, dealing with candidates in a pleasant and professional manner

Additional Information:

Please be advised that Oxford International Toronto currently has a mandatory COVID-19 Vaccination policy in effect.

Job Type: Part-time

Schedule:

COVID-19 considerations:
Please be advised that Oxford International Toronto currently has a mandatory COVID-19 Vaccination policy in effect.

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Academic & Standardized Testing Occupations: 1 year (preferred)
• Customer service: 1 year (preferred)