The Central Service Desk serves as the first point of contact for customers requesting technical support for their Paladin technology such as alarms, cameras, access control, data, voice and more. The Agent is responsible for performing remote trouble shooting and remote programming, as well as directing requests to the appropriate department in cases where the next tier of support is required, to support the needs of the customer.
**This is a Remote (work from home) Evening Shift position (3:00PM – 11:30PM PST) and requires proficiency in both French & English (written & verbal)**
Essential Job Functions:
Required Skills & Qualifications:
Le Centre de services sert de premier point de contact pour les clients nécessitant un soutien technique pour leurs solutions technologiques Paladin, comme les alarmes, les caméras, le contrôle d’accès, le câblage, les communications unifiées et plus encore. L’agent(e) est responsable d’effectuer le dépannage à distance et la programmation à distance, en plus de diriger les demandes de service vers les départements appropriés lorsqu’un plus grand soutien est nécessaire, afin de répondre aux besoins des clients.
**Il s’agit d’un poste à distance (travail à domicile) de l’équipe du soir (15h00 – 23h30 PST) et nécessite la maîtrise du français et de l’anglais (écrit et verbal)**
Fonctions essentielles du poste :
Compétences et qualifications requises :
Company Info:
Paladin Technologies has emerged as the largest complex systems integrator in Canada. As a leader in the design, deployment, optimization, management, and maintenance of IP-based Integrated Security, Audio-Visual and Data Networking systems, Paladin can meet the needs of clients on a national scale, while providing local support.
We are a multi-national company with a local feel that operates across Canada, the western US, and Texas. The experts that makeup Paladin’s teams stay at the forefront of the changing technology landscape through continued training, complex client projects, and company support. As Paladin continues to grow, we continue to provide our employees with exciting challenges and a rewarding career.
Visit our website and social media pages for more info:
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We thank you for your application however only those selected for an interview will be contacted.
Paladin Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.
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