Pallium Canada Looking for Program Coordinator at Ottawa, Ontario, Canada Full Time

The Program Coordinator is a critical member of the Pallium team who provides front-line customer support for customers and partners. They work as part of a team to coordinate the effective delivery of Pallium’s courses for health care providers across Canada.

The key responsibilities of the Program Coordinator include (but are not limited to):

• Professionally responding to incoming inquiries and requests in both French and English from our coordinators, facilitators, learners, internal Pallium staff and partner organizations in an effective and timely manner
• Troubleshooting complex issues and implementing solutions for learners, facilitators, Pallium staff, partner organizations and coordinators
• Communicating effectively across multiple channels, including phone, chat, email and internal communication channels
• Working as part of a team to ensure key performance indicator targets are being met
• Supporting the delivery of in-person and online LEAP courses (e.g., tracking attendance, Zoom support etc.)
• Continuously evaluating, identifying and documenting opportunities to drive process and system improvements that positively impact the user experience
• Maintaining facilitator, coordinator and learner information within the Learning Management System
• Managing and maintaining resources, including FAQs, support desk guides, communication template, manuals, and tutorials etc.
• Assisting in the development and implementation of LEAP Courseware and other Pallium courses
• Providing planning and operational support for the onboarding of LEAP facilitators

Required Education, Skills And Qualifications

• Proven ability to write and edit materials in different formats and adapt them to meet the needs of different audiences.
• Strong oral communication skills and is capable of explaining complex concepts in a clear and concise manner.
• Experience working on and/or coordinating projects or programs, including tracking deliverables and meeting deadlines.
• A self-starter who can work both independently and cooperatively within a team environment.
• Experience working in a customer service environment.
• Computer literacy in a Windows environment utilizing Microsoft applications including word processing, spreadsheets, presentation, database software and desktop publishing
• Strong customer service skills.
• Bilingual (French and English)
• Ability to work outside regular business hours, as required due to working with community stakeholders.
• Completion of a University Degree or Diploma in Health Science or related discipline is asset.
• Experience with community engagement an asset

PLEASE SUBMIT A COVER LETTER ALONG WITH YOUR RESUME

Company Description

Pallium is a national, non-profit organization focused on building professional and community capacity to help improve the quality and accessibility of palliative care in Canada. Pallium is at the forefront of researching, developing, and implementing strategies to improve primary-level and community-based palliative care. Pallium delivers on its mandate by bringing together a large network of stakeholders, communities, community leaders, and experts (nationally and internationally) to develop and deliver world-class educational products and evidence-based tools and resources for healthcare professionals and the public. Pallium is committed to ensuring that every Canadian who requires palliative care receives it early, effectively, and compassionately.

Since its inception in 2000, Pallium has trained almost 60,000 healthcare professionals via its evidence-informed Learning Essential Approaches to Palliative Care (LEAP) courseware. Pallium’s suite of LEAP products has been adopted by various sponsors, including provincial health authorities, long-term care facilities, paramedic teams, and hospitals, to name a few.

Pallium is a national, non-profit organization focused on building professional and community capacity to help improve the quality and accessibility of palliative care in Canada. Pallium is at the forefront of researching, developing, and implementing strategies to improve primary-level and community-based palliative care. Pallium delivers on its mandate by bringing together a large network of stakeholders, communities, community leaders, and experts (nationally and internationally) to develop and deliver world-class educational products and evidence-based tools and resources for healthcare professionals and the public. Pallium is committed to ensuring that every Canadian who requires palliative care receives it early, effectively, and compassionately. Since its inception in 2000, Pallium has trained almost 60,000 healthcare professionals via its evidence-informed Learning Essential Approaches to Palliative Care (LEAP) courseware. Pallium’s suite of LEAP products has been adopted by various sponsors, including provincial health authorities, long-term care facilities, paramedic teams, and hospitals, to name a few.