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Essential Job Functions:
- Taking inbound technical support and customer service inquiries from our customers through phone/email/chat or other similar avenues
- Thoroughly troubleshooting a wide variety of topics related to Clearview product
- Creating and resolving tickets for support
- Supporting fellow agents with any questions, they are unable to resolve
- Placing outbound calls to customers to provide updates and follow-up
- Executing on special projects as needed
Requirements:
- **MUST BE LOCATED IN NEW BRUNSWICK
- Available to work anytime between the hours of 8am-9pm M-F, and 8am-6pm S-S. Evening and weekend shifts are scheduled on a rotating basis
- Bi-lingual in French is required
- Previous customer service experience required
- Professional in all internal and external interactions
- Comfortable using technology and learning new software applications
- An enthusiastic self-starter who learns quickly and proactively approaches tasks and assignments with a focus on problem-solving and analysis
- An excellent communicator (written and oral), who can effectively present complex information in a clear and understandable fashion
- Good general computer and internet skills
- Strong attention to detail
- Outstanding interpersonal skills, with an emphasis on customer focus, teamwork, and relationship-building
- A background in food service, retail, or other service-oriented industries preferred
The hourly range of $17.00-20.00hr is just one component of Panasonic’s Total Package. Actual compensation varies depending on the individual’s knowledge, skills, experience, and location.