Paper Label Looking for Customer Service Specialist at Vancouver, BC Full Time

PAPER LABEL Apparel Ltd. is a fast-growing apparel company located in East Vancouver (Clark and Venables). We are looking for a Customer Service Specialist to support our company growth. This position is 5 days a week (9:00am-5:00pm).

WHAT YOU DO…

Our CUSTOMER SERVICE SPECIALIST is passionate about creating and executing a seamless process to ensure our B2B and B2C customers receive the product they need fast & efficiently. The primary responsibility in this role is to handle communication with our B2B and B2C customers, while managing the end-to-end order-to-shipping/invoice process. With a flair for fashion and logistics you know how to inspire customers to love their PAPER LABEL loungewear programs.

THE DETAILS…

CUSTOMER SERVICE ROLE

• Provide first-level customer interaction – answering the phone and responding to email enquiries from Reps, Retailers and Ecommerce . Direct enquiries to the appropriate departments.
• Manage transactions with all B2B and B2C customers including maintaining records of all transactions – customer profiles, orders, shipping, etc.
• Support Sales Reps with communication, answering enquiries, shipping samples and marketing materials.
• Receive and input orders into the inventory management system. Maintain the customer data in all systems accurately and on a timely basis.
• Perform accounts receivable collections where required and release shipments upon payment.
• Work with our third-party warehouse, coordinate all shipping and shipping paperwork to customers.
• Inform customers of shipments and invoicing.
• Handle returned merchandise including working with Product team to determine manufacturing issues and issuing credits to the customer.
• Communicate cancellations and potential product substitutions to reps and retailers, as directed by Product Team.
• Communicate the Available to Sell list to all reps and B2B on a timely basis.
• Identify process gaps and create systems to improve customer service.
• Advocate customer issues and identify opportunities.
• Perform other duties supporting other departments as required.

WHO YOU ARE…

• You have 3-5 years prior working experience in related roles
• Experience in fashion considered an invaluable asset but is not a necessity.
• Experience with ERP or inventory management systems an asset.
• Strong communication skills including writing emails.
• Socially intelligent with an ability to understand the customer and rep perspective.
• Proactive in solving customer and rep problems.
• Detail-oriented and process driven.
• Skilled with Excel, Word and Outlook.

COMPENSATION

Compensation is based on experience.

Interested? Please send your resume to cyoung@paperlabel.ca

We thank all applicants for their interest; however, only short-listed candidates will be contacted for interviews.