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Job Description
As an Assignment Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to appropriate field staff. This position will require availability from Monday to Friday with every other weekend. Availability for 8 hour shifts between 6am-10pm is mandatory.
Why You’ll Love Working Here
- Celebration and Recognition programs
- Part time and Full-time opportunities
- Comprehensive health and dental benefit plans
- Education allowance for employees and family
- Employee Assistance Program
- Employee perks and exclusive offers
Job Summary
Ensure that coordination of services as related to or between patient/client and PSS or Regulated Service worker availability is within employee geography, hours of work, scope and skill set. Ensure all change requests are completed in an efficient and timely manner. Foster and facilitate timely, accurate and fulsome communication between Client and Employee. Ensure that assigned community staff have all pertinent information to complete safe and effective care. Act in accordance with the ParaMed mission, vision, and values, established policies and procedures, relevant legislation, government and funder guidelines, the Collective Agreements where applicable and local contract requirements. Maintain curiosity, positivity, and an ongoing desire to learn in an environment of consistent improvement and innovation.
Primary Duties And Responsibilities
Service Coordination
- Provides Patient/PSS or Regulated Service coordination daily.
- Develops and distributes Patient/PSS/Regulated service schedule and informs PSS/Regulated Workers via mobile device or live message of changes to schedules.
- Receives notification from PSS/Regulated Workers of factors affecting re-assignment of patients.
- Receives routine referrals/intake information from Funders and private Patients.
- Assesses availability and appropriateness of PSS/Regulated Workers for routine assignment referring to service agreements and contracts, policies and procedures and the collective agreement (if applicable).
- Reports any unresolved service coordination difficulties to immediate Supervisor/Manager or local branch Supervisor, as appropriate.
Information Management
- Enters all relevant Patient and worker information (both live and recorded) into the (SCHEDULING SYSTEM).
- Enters service hours and adjustments to the system for both the Patient and PSS/Regulated.
- Verifies integrity of data and makes corrections as necessary.
- Produces schedules and reports on a regular basis, and upon request of the Supervisor/Manager.
- Records all communications and consequent actions in appropriate fields/locations. Review and monitor employee schedules with focus on consistent scheduling.
- Responds to funder reporting requirements as required.
Customer Service
- Communicates regularly with patients/caregivers, PSS/Regulated Workers, funders and various Corporate or local departments (i.e., Accounting, People & Culture, Information Technology)
- Provides reports to appropriate professionals regarding Patient and PSS/Regulated status.
- Collaborates with accounting to ensure accurate and timely billing and payroll functions.
- Provides support and general direction to PSS/Regulated Workers, as appropriate.
- Receives concerns from Patients and PSS/Regulated Workers with regards to scheduling practices and redirects to appropriate professional.
- Advises appropriate Supervisor within the local branch of existing and anticipated staffing requirements.
- Documents all communications and subsequent actions in appropriate field/location within SCHEDULING SYSTEM.
What You Bring
- One year administrative or office experience is an asset
- Scheduling experience is strongly preferred
- Completion of a related post-secondary program is an asset
- Strong computer skills
- Superior Customer service skills
- Ability to effectively communicate both orally and written
- Compassion and empathy when interacting with patients and their families
- Healthcare background strongly preferred
Time Type
Full time
Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible! Join a winning team and let’s succeed together!
ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.
