Parkbridge Lifestyle Communities Looking for Customer Service Representative at Selwyn, ON Full Time

Reservations Clerk & Cashier

We strive to provide our guests with the best possible camping experience. Our goal is to offer a comfortable, relaxing vacation to help their families create memories to last a lifetime. We are looking for outgoing individuals to:

ABOUT PARKBRIDGE:

Given the rising costs of real estate, home ownership is quickly becoming out-of-reach for many

Canadians. Parkbridge is one of the few companies that offers a solution. We are Canada’s leading owner, operator and developer of residential and recreational land lease communities. Our business model offers our customers the advantages of home or cottage ownership without the expense of purchasing the land. This fills a gap in the real estate market between rental and freehold.

Being fully-owned by BCImc, one of Canada’s leading asset managers, and working closely with

QuadReal, we are stable and well-capitalized. Our current portfolio consists of almost 100 communities throughout Canada. We have a mandate for sizable growth within the coming years.

We boast a culture of collaboration and community, and we put our people first.

DUTIES:

• To provide all guests with exceptional guest service satisfaction through ensuring that all policies and procedures of the resort are followed
• Responsible for welcoming and acknowledging arriving and departing resort guests, receiving payment, creating and cancelling reservations and act as the main liaison between the guest and the resort

Be a proactive team member by supporting others, offering suggestions and taking initiative ownership of actions

• Comply with and exceed Brand Service Standards
• Know and understand the products and services offered by the company and resort
• Maintain personal appearance and hygiene in accordance with Parkbridge policies
• Comply with all Parkbridge marketing and loyalty promotions and programs
• Guest complaints will be handled promptly and professionally and always in a courteous manner
• Report guest concerns or comments to the Manager
• Maintaining a neat and tidy front desk and store
• Read all memos pertinent to the operation of the front desk and effectively communicating with all resort departments
• Records and reconciles revenue on guest folios, balances all daily guest account postings
• Provides security for guests and property by controlling gate keys, and making safe drops, follows credit card verification procedures for 3rd party reservations
• Open and close the store in both the mornings and evenings

• Monitor cash registers
• Handle store float, balancing, balancing discrepancies
• Maintain a clean, safe working environment
• Stock and Face Shelves
• Responsible for a full clean of the store prior to opening

JOB REQUIREMENTS:

• Must be able to work weekends and flexible to work various day and evening shifts based on business requirements
• Excellent communication and customer service skills, computer proficiency, and multi-tasking capabilities
• Service oriented with problem-solving and decision-making skills, able to work well closely with others and independently
• Professional attitude, able to work at a fast pace and pay close attention to details.

APPLICATION INFORMATION:

Parkbridge has introduced a mandatory COVID-19 vaccination policy that requires full vaccination against COVID-19 for everyone working in our offices or sites. Accordingly, a successful candidate offered employment at Parkbridge will need to provide proof of full vaccination prior to commencing employment, subject exemptions permitted under applicable employment and human rights legislation.

Candidates from diverse groups are encouraged to apply. We are committed to fostering an inclusive, barrier free and accessible environment. If you have been contacted for an interview and require an accommodation to participate in the recruitment and selection process, please advise, and we will work with you to meet your needs.

Please note that applicants must be able to successfully pass a pre-employment background check.

Job Type: Seasonal
Contract length: 6 months

Salary: $16.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
We follow all Public Health Mandates

Application deadline: 2022-04-25
Expected start date: 2022-04-25