With innovation at our core, we are now looking to enhance our customer experience through automation and sophisticated operational procedures. In pursuit of excellence, Passage seeks a Customer Support Lead, a role that will be instrumental in the evolution of our customer support framework.
It’s important to note that we maintain an in-office working policy, and we require candidates to either reside in Toronto or be open to relocating to the area and committing to a five-day-a-week in-office schedule.
Role Summary
The Customer Support Lead at Passage will be the driving force behind our customer support and operational efficiency. Reporting directly to Product, this individual will be tasked with the critical responsibility of building and leading a dynamic customer support team. This leader will ensure that our support operations scale seamlessly, focusing on hiring, training, and onboarding team members while adapting to the ever-changing landscape of our product’s needs.
This role is designed for someone who thrives in a fast-paced environment and is skilled in developing processes that evolve just as rapidly as our product does. The goal is to create a customer support experience where repetitive tasks are continuously minimized through automation and product improvements, allowing the team to focus on new challenges.
Responsibilities
Requirements
If you’re passionate about creating a customer support experience that is as pioneering as our mission, and if you’re ready to lead a team that leaves no stone unturned to find innovative solutions for operational efficiency, we would love to hear from you. Join us at Passage, and play a pivotal role in our journey to redefine the support system for the next generation of immigrants and international students.
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