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PathWell is hiring a Clinic and Client Coordinator to join our rapidly expanding team. We are a multi-disciplinary mental wellness health clinic in Downtown Toronto, in the core of the financial district. Our team is deeply passionate and driven to help improve the lives of others and equally contribute to fostering a culture of support, growth and enjoyment.
We are looking for a motivated, energetic, and self-directed individual who is caring and passionate about mental wellness. This individual must be committed to providing an exceptional customer service experience for clients and have a deep commitment to supporting individuals on their journey to mental well-being.
Front Desk Reception Duties:
• Greet and welcome clients as they arrive at the clinic, creating a positive and professional
first impression.
• Handle client inquiries and provide information about clinic services to clients.
• Monitor and manage the waiting area, ensuring a comfortable and organized space for
clients.
• Assist in maintaining a secure and organized filing system for client records and administrative
documents.
Scheduling and Coordination:
• Manage clinicians’ schedules using the clinic’s booking platform.
• Ensure a thorough understanding of the clinic’s inclusion/exclusion criteria and clinicians’
areas of expertise for appropriate clinician-client matching.
• Process, track, and manage all incoming referrals on a daily basis.
Operational Leadership and Support:
• Provide leadership and support within a bustling clinic environment.
• Manage incoming phone calls, emails, and booking requests from clients in a timely and efficient
manner.
• Respond promptly to client requests, ensuring a high level of service.
• Coordinate with other team members to ensure seamless communication and collaboration.
Administrative Assistance and Office Management:
• Send intake and consent forms, as well as forms to referring physicians and insurance
companies.
• Provide administrative assistant support to the clinic’s founder.
• Offer a high level of support to clinicians to aid in clinical service delivery.
• Maintain a clean and tidy office environment, including all common areas.
Financial Administration:
• Process payments from clients, ensuring accuracy and confidentiality in handling financial
transactions.
• Generate and send invoices to clients for services rendered, following established billing
procedures.
• Track and reconcile payments received, addressing any discrepancies or issues promptly.
• Assist clients with billing inquiries, providing clear and detailed explanations of charges and
payment processes.
• Coordinate with the clinic’s Office Manager to ensure accurate financial reporting.
• Implement and enforce clinic policies related to payments, fees, and billing
procedures.
Logistical and Organizational Tasks:
• Manage office supplies inventory to ensure efficient clinic operations.
• Maintain a clean and tidy office environment.
• Update and maintain the clinic’s Customer Relationship Management (CRM) system.
• Organize and maintain clinic operations and procedures.
Flexibility and Additional Tasks:
• Handle other tasks as needed to support the smooth functioning of the clinic.
QUALIFICATIONS
• Post-secondary diploma/certificate
• Experience working in a healthcare clinic setting is preferred
• Ability to work in a fast-paced environment, have exceptional time management skills and to
perform well under pressure
• Self-starter, motivated and able to learn quickly
• Demonstrates strong communication and interpersonal skills with clients
• Excellent command of written English grammar and spelling
• High attention to detail, conscientious, critical thinker
• Solution-focused individual with ability to foresee potential issues and quickly resolve
them
• Able to balance empathy and assertiveness in professional settings
• Demonstrates proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams),
Zoom Meetings, Dropbox, and Adobe Acrobat Pro.
Work Hours: 8:30 a.m. – 5:00 p.m
Work Location: In-person
