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Patsnap is an AI-powered SaaS platform that transforms the way global businesses innovate and collaborate across IP and R&D teams. Our connected innovation intelligence product suite helps 12,000+ customers worldwide bring new inventions to market faster. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.
We have a vibrant and diverse team with offices in Toronto, London, Beijing, Shanghai, Suzhou, and Singapore. Our hyper-growth trajectory is powered by our people, and we are proud of our company vision, values, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
We’re scaling quickly and looking for a Project Manager who is a fearless change agent, eager to be at the forefront of innovation, and not afraid to take the path less traveled. Sound like you? Then take a look at the responsibilities and requirements below, this might just be your #dreamjob.
Overview
The Project Manager will supply the best bespoke services in the PatSnap ecosystem, including delivering top quality training, migrations, and analytical reports to enable, empower and engage our clients.
They may assist these clients both during their initial onboarding phase, as well as sessions during the mid to late contract period which should be designed both to train clients, as well as convey and communicate the value of the PatSnap platforms. Such sessions are conducted via either direct web conferencing or larger webinar settings.
The Project Manager may also be responsible for creating Platform Services deliverables, which may include but is not limited to analytical reports, migration of patent lists, translation of searches, or other related tasks.
What You’ll be Doing:
· Drive product usage and therefore client retention by conducting in-depth training sessions, helping the client succeed in their projects. These sessions are conducted both during the initial onboarding phase as well as on an ad-hoc basis later on in the client lifecycle.
· Create analytical reports custom to each client. This includes pulling relevant data from the PatSnap platforms, analysing that data in a written presentation, and then delivering the findings to the client to help them make critical business decisions.
· Assist with migration of patent lists, translation of searches, or other related tasks.
· Create and deliver client webinars that address common platform use cases.
· Achieve high levels of quality client engagement across the entirety of the customers PatSnap contract.
· Facilitate client success by identifying needs for additional products or services and conveying these needs to the appropriate team.
· Become a ‘product champion’ with absolute knowledge of the PatSnap tools.
· Create and maintain accurate contact, activity, and risk-observation records in the CRM system and other platforms.
· Continuously build and maintain high levels of specialization in the IP and innovation intelligence market.
What You’ve Done Before:
· Living in the GTA and able to commute to the Toronto office (this is a hybrid role)
· University degree in STEM field (Science, Technology, Engineering, Mathematics)
· Previous experience in a B2B client-facing role
· You’re meticulous in your approach to managing all aspects of your professional life.
· You’re Motivated by success, passionate and highly driven to meet and exceed both personal and professional targets.
· You love learning new things.
· You have the ability to quickly and proficiently understand and absorb new information.
· You’re proud of possessing a strong willingness to work hard and sometimes long hours to get the job done, has a track record of working hard.
· You’re about to generate new and innovative approaches to problems.
· You love teamwork as well as working autonomously
· Computer-literate with a real enthusiasm for technology and innovation.
What You’ll Love:
- Five weeks of paid vacation + five sick days.
- One additional vacation day per year of service up to a maximum of 5 additional days.
- Two company-paid community volunteering days.
- Health and dental benefits for you and your dependents from day one.
- RRSP matching.
- Hybrid work environment + WFH stipend for your home office set-up.
- Paid parental leave policy.
- A 24/7 employee assistance program which provides access to virtual healthcare, therapy, financial and legal assistance, wellness counselling and resources for family support.
Values:
- Integrity: We hold each other accountable for our actions.
- Leadership: We lead by example and inspire each other to reach for new heights.
- Openness: We are open and honest and share our ideas with care and consideration.
- Growth: We are lifelong learners who aspire to improve each day.
- Innovation: We seek out new ways to solve problems.
- Customer: Our customer is at the center of everything we do. Their success is our success.
Patsnap is proud to be an equal opportunity employer that champions diversity, and we are committed to providing appropriate accommodations. Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.
