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Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.
Pattison Food Group Ltd. is Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.
We have an exciting opportunity for a full-time HR Service Centre Representative to join our team in Langley, BC.
Reporting to the Team Lead, Service Centre, you will be responsible for answering phone and e-mail inquiries and will work closely with stakeholders to provide internal customers and team members with timely and accurate responses, as well as assist various People department teams with administrative support.
You will be responsible for:
- Responding to, tracking, and following through on basic team member inquiries and triaging complex matters to the appropriate partners as required.
- Maintaining accurate digital records of calls and emails received.
- Supporting and guiding team members with the use and operation of our HR management system and new People programs.
- Providing administrative support to various People department teams, including Payroll, Benefits, Pensions, Labour Relations, and Claims.
- Processing data and metric report requests.
- Performing other duties as required.
You have:
- A minimum of 2 years of experience in a customer service and/or administrative role.
- Proficiency with Microsoft Outlook, Excel, Word and Teams.
- The ability to type a minimum of 40 WPM min.
- Experience with Service Now, Workday and intake management systems are considered assets.
- Fluency in English (written and spoken).
- Retail experience is considered an asset.
You are:
- Outgoing and customer service focused.
- Passionate about helping others with the ability to professionally interact with various levels of the organization.
- A great multitasker who thrives in a fast-paced environment; ability to work under pressure and deliver.
- A sound analytical, critical thinker with strong problem-solving abilities.
- Excellent at interpersonal and communication skills; capable of explaining detailed processes clearly and precisely with patience and tact.
- Able to craft supporting documentation and templates and have above average writing abilities in detailing complex processes.
- Able to adapt and learn new skills within an evolving environment.
- Tactful, diplomatic, and discrete with handling confidential information.
- A strong team player with the ability to work independently and remotely as required.
- Organized with a strong attention to detail.
Please apply BEFORE March 2, 2023.
What we offer:
In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression.
If you’re looking to join a team that puts people first, you’re in the right place. Apply online today!
This position is based at the Pattison Food Group office in Langley, B.C. While we’re currently operating with a hybrid work-from-home and in-office schedule, we look forward to the day when we are all able to work together in the office again.
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