Log In
Sign Up
Join the Team of Ines Di Santo, a visionary in the bridal gown industry known for her exquisite and daring aesthetic. With over three decades at the forefront of the global wedding stage, Ines Di Santo has captured hearts with her unapologetically romantic designs. Infusing every wedding gown with the essence of her passion for beauty, love, and desire, Ines has created a namesake brand that is synonymous with timeless elegance and enchantment. Embrace the unique opportunity to work with a leader who embodies the art of crafting breathtaking bridal creations.
We are looking for a Customer Service and Shipping Assistant
Responsibilities:
- Answer the phone, directing callers to the right teams and relaying messages,
- Help retailers and customers with inquiries and requests via phone and email,
- Alert account executives and management team to noteworthy issues that necessitate their expertise,
- Compile information from stores and customers’ requests to support research and sales activities,
- Prepare, key in, edit, and proofread sales presentations and line sheets for account base Order office and shipping supplies and maintain inventory,
- Procure customers’ purchase orders ahead of our deadlines,
- Locate dresses in the internal system to support the customer’s inquires,
- Assist with scheduling and booking appointments for the office and store,
- Pull suitable samples for key accounts and celebrity requests suggesting adjacent alternatives when merchandise is unavailable,
- Prepare items for shipping, noting item contents, delivery methods, and other logistical details,
- Ensure that the dress samples are shipped on time to the stores, trunk shows, and celebrity requests,
- Accept and document packages and deliveries made to the facility, preparing shipment-related paperwork,
- Arrange and document customer shipments, preparing pro-forma invoices where advance payment is required,
- Store items received in appropriate storage areas, documenting any changes,
- Communicating with accounts / finance dept on customer balances, forecasts of value to ship, etc,
- Identify and resolve shipping, storage, or receiving discrepancies as they arise,
- Maintain a clearly organized workspace,
- Assist the Wholesale Customer Service Manager with orders and cut slips.
- Put together fabric swatches to send to stores and brides,
- Liaison between office team and service providers like IT, internet, printer, etc,
- Call and manage electrician/plumber when needed
- Maintain inventory of supplies by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for them,
- Assist team with scheduling interviews, virtual and in-person meetings when needed,
- Support Marketing Manager with planning office events and company-related functions,
- Help unpack gowns when they are returned from trunk shows if needed,
- Support other teams with various administrative tasks.
Powered by JazzHR
HC2qS8E2qs