Pearson Looking for Tutor Operations Manager at Ontario Full Time

Organizational Information:

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people learn whatever, wherever and however they choose.

Position Summary:

The Tutoring Operations Manager will work closely with the Tutoring Product team to support and manage the effective delivery of Live Class sessions to language learners. Responsibilities for this role include working with Pearson ELL’s 3rd party Tutoring providers to ensure that Tutor onboarding, training and ongoing quality requirements are met and adhered to. The TOM will also be responsible for developing and managing the delivery schedules for the tutoring product to ensure that the Live Class timetable meets learner’s needs and that all scheduled live classes have the required level of Tutoring support. It is also anticipated that the TOM works closely with the Product and Engineering teams and is responsible for collecting, analysing & cascading tutor feedback to ensure the tutors’ view feed into the continuous product dev process, to ensure that both the Learner and Tutor user experience is continuously enhanced and optimized.

Primary Responsibilities:

• Work with 3rd Party Tutoring providers to onboard, train, and supervise a team of tutors to deliver Live Classes to students online via Pearson ELL products;

• Collaborate with the customer support team to handle any arising tutors tech issues logged via the dedicated tutor feedback mechanisms.

• Ensure and monitor teacher intervention in the case of low student participation/performance;

• Collaborate with Pearson ELL colleagues to develop and implement policies and procedures as required;

• Communicate and collaborate effectively with Governance Lead to ensure fullimplementation of Tutoring policies and procedures;

• Conduct quality evaluations on the class sessions, ensure high quality feedback is provided to the Product Team, 3rd Party and Engineering team on a regular basis, where appropriate.

• Ensure team of 3rd Party Tutors exhibit and maintain a high level of professionalism, instructionalsupport, and customer service;

• Maintain a high level of communication with 3rd Party Providers to ensure that Tutoring quality and performance are regularly reviewed and standards maintained.

• Assist 3rd Party and their Tutors with implementing any program changes and/or new software applications;

• Ensure any tutor training or other tutor management documentation is regularly reviewed and maintained

• Analyze data to identify trends and areas of improvement to increase efficacy;

• Exemplify the company’s core values; and

• Additional duties as assigned.

Requirements:

• Minimum of 5 years teaching experience (virtual teaching experience preferred)

• Minimum 3 years of experience supervising teachers in an academic setting

• Bachelor’s degree in a related field required (Master’s preferred)

• Valid teaching credential (any state)

• Strong leadership qualities and a commitment to accountability toward studentperformance outcomes

• Proven ability to analyze and interpret performance-based data

• Growth-mindset and committed to continuous personal learning and development

• Proven ability to develop trusting, collaborative culture and practices within a team

• Comfortable presenting information to both small and large groups

• Technologically proficient (especially with the use of Microsoft Office and Google Apps)

• Customer focused approach, with excellent communication skills, both oral and written·

• Innovative and creative problem solver, with a high degree of adaptability to shift priorities

• Demonstrated ability to manage multiple projects simultaneously and thrive in a fast-pacedenvironment

• Team player– demonstrated ability to collaborate with colleagues and delegateresponsibility to accomplish objectives

• Some travel may be required;

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: LEARNING DELIVERY

Organization: English Language Learning

Schedule: FULL_TIME

Req ID: 12348