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Pedalheads is looking for a Coordinator for our Park Royal Pool facility!
Why you’ll love working at Pedalheads
- Gain leadership experience and growth opportunities that develop you for any future career
- Work with people in a fun, team environment where peer friendships often last a lifetime
- Work full-time or part-time hours, with the option of working throughout the year
- Inspire kids to believe in themselves and build confidence to last a lifetime. There is no feeling like it.
The Role
As the Coordinator for our Park Royal Pool facility you will have an important role welcoming all our families and creating relationships with our staff at our brand-new swimming pool located at Park Royal Shopping Centre in West Vancouver.
This position would be ideal for someone starting their career in operations, HR, and customer service.
Your Responsibilities
- Create personable relationships with families
- Answer phones, emails and in-person inquiries
- Process product sales, program registrations, payments, cancellations and class switches
- Work closely with Park Royal Facility Manager and other staff to ensure swim lessons are running smoothly
- Prevent, manage, and find solutions to customer problems or complaints
- Assist with facilitating program and class transitions
- Maintain facility cleanliness, safety and security at all times
- Assist with screening candidates and check for required certifications
- Assist with setting seasonal schedules and find replacement staff in case of staff absences
- Ensure schedules and class changes are communicated to staff
- Enter payroll hours into the Payroll Guardian system by set deadlines
Qualifications
- Minimum 1 year of customer service experience; call centre, retail, hospitality, or reception/front desk experience an asset
- Minimum 1 year experience in an administrative role
- Experience working with children and staff in a sport, recreation, or summer camp environment an asset
- Proven ability to manage multiple projects simultaneously, problem-solve, and remain composed under pressure
- Proficient in Microsoft Office, particularly Outlook, Word, Excel and Office365
Hours
- Part-time to full-time hours available ( up to 40 hours per week)
- Shifts will include one weekend day
- Start date: ASAP
Wage
- Starting at $18/ hour
