Position Name: Virtual Medical Office Assistant
Job description: Our office in Monterrey provides remote service to several Medical Offices in the United States. Virtual office assistant help with verification of insurance, care gaps, claim creation, and document management while meeting operational and quality metrics.
Essential duties and responsibilities:
Resource schedule (Locating/modifying patients and appointments using EMR)
Patient profile management (Modifying/adding/reviewing patient’s account information, progress notes, and encounters)
Verification of well visits
Identify patient’s care gaps and communicate to clinic
Identify need of immunization records
Obtain/attach patient’s immunization records using Immtrac portal
Insurance verification (Read eligibility and benefits using EMR system and Web portals)
Appointment documentation
Claim creation and processing
ICDs & CPTs verification in progress note
Basic knowledge on prices of services provided by company
Old patient balance evaluation
Meet departmental productivity goals
Meet departmental quality metrics
Education: High School Diploma or equivalent
Knowledge, Skills & Abilities:
Ability to learn and practice company procedures, policies, and protocols
Bilingual (English proficiency in grammar, spelling, and verbal skills to communicate with patient, provider, and staff in written documents)
Customer Service
Basic Computer skills (Microsoft word, Excel etc.)
Phone Etiquette
Identify and escalate priority issues
Be punctual and follow company’s protocols
Experience:
Location:
Additional information:
Paid training
Productivity bonus depending on compliance with productivity metrics
Schedule: Monday-Friday 7am – 4pm
Mandatory legal benefits
“Club Salud Familiar” Membership after 3 months
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