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About Us
Peninsula Canada is a provider of external HR and OHS solutions, including employment relations and health and safety advice, consultancy and software, to small and medium-sized businesses located throughout Ontario, Alberta & British Columbia. Peninsula is a division of the Peninsula Group, based in Manchester, UK which operates in the UK, Ireland, Australia, New Zealand and, most recently, Canada, and employs over 2,500 people globally. Peninsula opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies in Ontario, Alberta and British Columbia.
The Role of HR Documentation Consultant
The main priority of the role is to communicate with our clients by telephone and video conference to create, update, maintain and review tailored employment documentation for them. The role is a busy and fast paced position within our HR Consultancy team, and the successful candidate will have a developing understanding of employment legislation, specifically relating to policy wording and requirements, will be focused on attention to detail, and will have great customer focus. Salary: $45,000! 100% Remote!
Day-to-Day Duties and Responsibilities
To conduct telephone and video meetings with clients and create employment documentation based on the needs of the client and the suitability of relevant policies and procedures
To read through clients’ existing documentation, checking for terms that may breach employment legislation and typographical/grammatical errors and correcting these
To provide a client focused and personalized approach, building relationships and enhancing the client experience at all times, applying ‘SuperDuperService’ on every interaction
To focus on continuous engagement of clients with the documentation that has been provided, ensuring these documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations
To guide clients through their online BrightHR portal
To liaise with our HR Digital Field Consultants and deal with queries as appropriate
To manage your own workload, working from your task list
To ensure deadlines and any KPIs/SLAs/targets are met
To ensure you are fully updated on products and additional services in order to drive referrals and engagement with other services which aid retention
To record work via Salesforce and other systems
To attend team meetings and training, as and when required, including the occasional mornings/evenings and weekend conferences/development/training days
What you Bring to the Team
Knowledge of relevant provincial employment legislation
Professional and approachable
Excellent written English and word processing skills
Possess excellent and professional communication skills, especially over telephone and video conference
Ability to prioritize your workload, work under pressure in conjunction with deadlines
Excellent attention to detail
Customer Service experience
Why Work for Peninsula Canada?
Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process.
