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Drive for Excellence
With over four decades of excellence, St Catharines Volkswagen is dedicated to providing top-tier service to everyone who walks through our doors. We are the only dealership in Niagara that offers Volkswagen Certified Pre-Owned vehicles.
St Catharines Volkswagen is looking for a Service Advisor to join their dynamic team!
Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.
About you.
You will shine in our friendly and guest focused environment. At St. Catharines Volkswagen, we work hard as a team to achieve our individual and team goals. You are positive, welcome others with a smile and want to grow in the retail automotive industry. We look forward to having you on board!
Here’s what you’ll deliver:
- Identifying, recommending and documenting service maintenance and repairs for customers.
- Greeting customers in a courteous, professional manner.
- Delivering personalized service that exemplifies our dealerships.
- Working with technicians to identify required maintenance and repairs.
- Preparing repair orders, updating databases with relevant details of orders, and closing orders by providing appropriate repairs and services.
- Providing service recommendations and estimated costs to customers.
- Performing road tests of customer vehicles to assess customer concerns
- Ensuring customer satisfaction meets company and manufacturers’ standards.
- Striving to meet the department’s repair order production standards.
- Perform other Service related duties as required by management
What you need to succeed:
- Must have a valid Ontario Driver’s License and good driving record.
- 2-3 years of service advisor experience preferred.
- CDK experience is an asset.
- Professional, friendly and customer oriented with high emphasis on good CSI and selling capabilities.
- Ability to sell and recommend maintenance and repairs to our loyal customers.
- Strong computer skills.
- Good communication skills and attention to detail.
- Must have the ability to multi-task and work under pressure.
What’s in it for you?
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family’s wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?!
***This compensation range will be based on knowledge, experience and bonus earnings***
Job Type: Full Time
Salary: $ 36,000 – $ 65,000 per year
Performance Auto Group is a leading automotive company in Southern Ontario with over 1700 employees, 22 brands and 34 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario’s largest indoor used car showroom.
We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.
