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The Body Shop Manager will be responsible for running an efficient and profitable body shop through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all body shop equipment, processes and service records.
At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, excellence, productivity and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.
Benefits
- Extended Health & Dental Benefits
- Premiums Paid by Employer
- Employer Contribution Pension Plan
- Growth Opportunities
- Paid Training
- Long term job security
- Employee Assistance Program
- Telus Health Virtual Care
Responsibilities
- Responsible to assess, build, mentor, and foster individuals to form a strong and motivated team
- Manages the Body Shop (Commercial Transport) Technicians and the Body Shop Administrator
- Hiring, training, motivating, counseling and monitoring the performance of all body shop staff
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for painting and repairs
- Ensure the highest level of prompt communication with external/ICBC/internal customers
- Forecasts goals and objectives for the department and strives to meet or exceed them
- Establishes and maintains good working relationships with ICBC/customers to encourage repeat and referral business
- Monitors and controls the performance and profitability of the department
- Prepares and administers an annual operating budget for the body shop
- Develops and implements a marketing plan which promotes new and repeat business
- Understands, keeps abreast of, and complies with federal, provincial land local regulations that affect body shop operations such as hazardous waste disposal, occupational health & safety regulations, etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures
- Maintains high-quality body shop repairs/painting and minimizes/eliminates comebacks. Conducts documented periodic spot checks of completed jobs for thoroughness and quality
- Create, establish and maintains a documented 24-hour follow-up with all customers to confirm satisfaction with the body shop service experience and share results with team members.
- Informs body shop technicians of time allowances on each repair order
- Ensures the safety of all employees by enforcing safety requirements
Qualifications
- Valid Class 5 AND 1 OR 3 Driver’s License
- Must have 5 or more years’ experience as a body man
- Minimum 3 years management experience is an asset
- Paint training through Dupont is an asset
- Ability to communicate effectively, both verbally and in writing
- Time management, strong organizational skills, detailed-oriented, accountability and dependability
- Excellent customer relations skills
- Strong business ethics with a professional approach at all times
- 5+ years experience in a heavy truck body shop environment
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