Pharmacy Assistant (ON) job at Mississauga, Ontario, Canada Full Time

PurposeMed was founded in 2019 with the mission of improving access to complex care for underserved communities. We’ve grown quickly in our first few years, and now our exceptional team serves thousands of patients each month across our multiple verticals.

PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie is focused on improving sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community—we’re now the largest HIV prevention service in Canada and have recently expanded to the USA to further increase access to care! Frida is changing the lives of patients with easier access to adult ADHD diagnosis, and fast and affordable treatment. Foria Clinic provides trans, non-binary, and gender-diverse Canadians with gender-affirming healthcare. Affirming Care Pharmacy is a specialty pharmacy with locations in Calgary, Alberta, and Mississauga, Ontario. This partnership provides our patients with an end-to-end healthcare experience, from treatment, to prescription delivery, to continuous affirming care.

We’re one of LinkedIn’s Top 15 Startups in Canada, the #2 Company-to-Watch in Deloitte’s prestigious Technology Fast 50® program, and a member of the Team True North® roster as one of Canada’s fastest-growing and most promising startups. Our culture is highly mission-driven; our team is passionate about bringing healthcare to those who need it most. Best of all—we have fun doing it.

Who we hope to find:

We are looking for a Pharmacy Assistant to join our incredible Affirming Care Pharmacy team in Mississauga, ON.

Reporting to our Pharmacy Manager, the Pharmacy Assistant will be responsible for preparing, filling, dispensing and shipping prescription medications to our patients. If you are looking for the opportunity to join a rapidly growing company, we highly encourage you to apply!

Required Availability: This is a full-time opportunity, at 40 hours a week, on a fixed-term contract until August 2025. Affirming Care Pharmacy is open Monday to Thursday from 9:00am to 8:00pm, Friday from 9:00am to 7:00pm, and Saturday from 9:00am to 5:00pm

In this role, you’ll make an impact by:

• Providing exceptional customer service to patients
• Assisting patients across various communication platforms; phone, email, SMS and other internal systems
• Performing key administrative duties; managing a high volume of inbound and outbound calls, creating and updating patient profiles and maintaining internal pharmacy databases
• Executing the end-to-end prescription process; preparing, filling, labeling, dispensing, packaging and shipping
• Verifying prescription information is complete and accurate
• Ensuring every request is processed accurately and as per the College of Pharmacy regulations
• Maintaining an efficient, safe and tidy dispensary
• Creating and maintaining spreadsheets to track and monitor patient records
• Navigating insurance challenges with patients and proactively identifying solutions
• Assisting with inventory management; performing inventory audits, managing packaging and pharmacy supplies, and coordinating medication orders with the Pharmacist
• Collaborating with the Affirming Care team and telehealth partners

We need someone who has:

• 1+ years of pharmacy experience
• Knowledge and efficiency of all aspects of pharmacy software (data entry, billing, report generating, troubleshooting)
• A positive attitude and is a team player
• A strong sense of urgency and works with a “how can I help” mentality
• Enjoyment performing a variety of tasks daily in a fast-paced work environment
• The ability to set priorities, manage time effectively, and is detail oriented
• Active listening and strong communication skills (written and verbal)
• Flexibility to work different shifts including weekends and holidays

It would also be great if you have:

• Knowledge of provincial/federal benefits programs
• Knowledge and experience working with patient support programs
• The ability to communicate with patients in Spanish, Portuguese, or Mandarin, both written and verbally

Compensation:

• $50,000 – 55,000 annual salary, adjusted to meet contract length

Do you think you could be our next Pharmacy Assistant? We look forward to seeing your application!

Why you should join us:

• Be part of a team of great people who don’t take themselves too seriously. While we’re serious about the problems we solve, we believe in having fun along the way.
• Make an impact, every single day. We’re providing compassionate, affirming care to many people who have never received the proper support before.
• Be confident in bringing your whole self to work. Inclusivity is core to how we take care of our patients, our teammates, and ourselves. We create spaces that are safe and affirming.

What we’re offering (based on full-time, permanent roles in Canada):

Work/life flexibility and time off:

• Work flexibly within a team that’s remote friendly; we believe that work should fit around your life*
• 20 vacation days and a team that will remind you to use them!
• Annual winter break closure

Care for your physical and mental health:

• Extended medical, dental, and vision care starting on your first day of work!
• 8 wellness days
• $500 health and wellness spending account
• $2,000 mental health coverage with additional free online counseling through Inkblot Therapy and FeelingBetterNow mental health assessments
• $20,000 of lifetime coverage for gender-affirming care and procedures

Investment in your learning and growth:

• $500 learning fund to use towards courses and other professional development
• Our unique People Potential program, in which you’ll partner with your manager to identify opportunities to grow and achieve your full potential

Family care:

• $3,400 lifetime coverage for fertility drugs
• Parental leave program for birthing and non-birthing parents–your choice of:
• Short term: 4 weeks off to use flexibly in your first year of parenting
• Long-term: 13 weeks EI top-op

Eligible team members and their dependents** also receive no-cost access to PurposeMed’s services:

• Freddie: PrEP assessment and follow-up appointments
• Frida: ADHD assessment
• Foria: Gender-affirming care services

If you are looking for a place that sparks your creativity, helps others, and will push you to be your best, then you’ll love PurposeMed.

PurposeMed is committed to being an equal-opportunity employer, and we highly encourage those from excluded and marginalized communities to apply. This includes groups such as (but not limited to): Indigenous, Black, and racialized communities, trans and non-binary, LGBTQ2S+, disabled, and HIV-positive people. You don’t have to check every single box above. If the job description gets you excited and you think you could contribute your expertise to our team—we hope you’ll apply!

• Most of our roles are performed virtually from home across Canada. Team members working onsite at Affirming Care pharmacies do need to be physically present.
• Permanent team members (employees) and their dependents are eligible, however, the person receiving the assessment must live in a province in which Freddie, Frida, or Foria operates, and be over the age of 18. Additional restrictions apply.