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Go further with Phoenix™. Are you ready to move your career forward? At Phoenix, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Phoenix has more than 20 years of experience hiring for our customer support roles – our modernized application technology benefits our customers and you!
Location Requirements: Must legally reside Canada
Core Responsibilities:
- Handle inbound service calls
- Understand and strive to meet or exceed metrics while providing excellent customer service
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems
Required qualifications, skills and experience
Work with Us and You’ll Enjoy:
- Hands-on, 100% paid training
- Work from home benefits include saving time, money, and the environment
- Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off
Qualifications:
- You are 18 years of age or older
- You have a high school diploma (or GED equivalent)
- You can pass a criminal background check
- You are eager to advance your career with a reliable company
- You work well with a team or independently
- You are able to commit 30 working hours per week
Equipment & Internet Requirements:
- USB Headset
- Monitor
- Internet speed – 5.0 Mbps download speed and 5.0Mbps upload speed
Job Types: Part-time, Permanent
Part-time hours: 30 per week
Salary: $21.50 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- No weekends
Supplemental pay types:
- Bonus pay
- Overtime pay
Work Location: In person
