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Health Services Manager
BC Mental Health & Substance Use Services
Port Coquitlam, BC
BC Mental Health & Substance Use Services
Port Coquitlam, BC
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
What you’ll do
- Directs the strategic planning process and coordinates the process of operational planning across the assigned health care centre in collaboration with the Regional Director. Integrates specific goals and objectives into the activities of the Health Services ensuring linkages with individual performance plans, and quality management initiatives.
- Oversees and coordinates on-going team planning, development, evaluation and quality improvement activities that facilitate team goal setting, problem solving, conflict resolution and collaboration by arranging and facilitating meetings and in-services; reviewing team policies and procedures, revising documents, and developing new policies and procedures; selecting and utilizing outcome measures, implementing new approaches to care, and evaluating effect of changes in patient centered primary care practice; composing semi-annual and annual reports; and consults with team and collaborates with other Health Services Managers and the Regional Director regarding efficiency of processes and procedures and changes in policies and procedures to ensure streamlined, effective and patient/family centered practices.
- Manages service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Defines an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate and appropriate staff according to operational demands and environmental and resource constraints. Develops, recommends, implements and evaluates staffing patterns, rotations and vacation schedules to ensure adequate staffing to meet patient needs.
- Provides leadership to staff through collaborative coaching, guiding and modeling key behaviours and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Fosters partnerships and establishes systems that ensure seamless client flow.
- Ensures that human resource plans address the recruitment and retention issues for the health care centre. Creates, implements and evaluates an effective workforce plan for the health care centre in collaboration with key partners and stakeholders that ensure the availability of adequate staff within the context of operational demands and environmental and resource constraints.
- Implements effective performance development and performance management processes in an interprofessional team environment. Oversees all aspects of human resource management within the portfolio including investigating work and staff issues, initiating disciplinary action up to and including termination, administration of policies and procedures, implementation of corporate initiatives, health care initiatives and new services. Participates in labour relations, including the grievance process and essential services planning. Monitors and approves requests for overtime, vacation, leaves of absences, and sick time.
What you bring
- A level of education, training and experience equivalent to a Master’s Degree in Nursing or a related health profession from an accredited University. Plus a minimum of seven years recent related clinical experience including two years working in a managerial/leadership capacity in a clinical setting, preferably in primary care. Current practicing registration with a relevant professional association
- Solid clinical knowledge of primary care practices.
- Strong skills in clinical and operations management
- Demonstrated ability to lead teams and to promote teamwork.
- Ability to prioritize and manage multiple tasks and projects
- Demonstrated understanding and experience with quality assurance processes, operational planning and program/service development.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
Job Type: Regular, Full-Time (1.00 FTE)
Salary Range: $92,720 – $133,286 / year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1451 Kingsway Ave, Port Coquitlam, BC V3C 1S2
Applications will be accepted until position is filled.
Hours of Work: Monday to Friday; 08:00 – 16:00.
Requisition # 135455
What we do
BC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges.
BCMHSUS is part of the Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
ATTN: PHSA Employees:
To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca
Please note the internal job posting will no longer be accessible after the expiry date of November 10, 2022. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.
If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at [email protected] and a Help Desk Representative will contact you the next business day.
