Pink Elephant Inc Looking for Customer Service Representative at Burlington, ON Full Time

Privately owned and headquartered in Burlington, Ontario, PINK ELEPHANT is a global leader in providing IT service management consulting, education, and conferences. And we are proud to be celebrating over 40 years as a highly respected pioneer in our field.

Do you enjoy providing excellent customer service while being a collaborative team player who can deal quickly with a variety of complex situations? Are you looking for a new challenge in an exciting work environment?

We are recruiting for an energetic and motivated full-time Customer Service Representative. This is a hands-on role in a complex, multi-national organization and is best suited for individuals with experience in a fast-paced entrepreneurial service environment. The successful incumbent will be responsible for responding to all customer inquires and providing timely service to resolve any questions or issues that includes investigating resolution options, when needed, with internal stakeholders and third-party partners. We are looking for someone with a positive and professional attitude who will ensure dedicated and impeccable customer service.

The position is an office-based role in our Burlington office (QEW and Burloak Drive).

RESPONSIBILITIES

• Facilitate excellent customer service by responding to inbound calls and emails, directing incoming calls to the appropriate stakeholder, managing live chats, and updating the CRM database information (e.g., new customer setup, attendee lists, etc.)
• Act as a liaison between sales reps and customers to resolve any emerging concerns or issues while maintaining high customer satisfaction levels.
• Proactively reach out to registered students/customers to facilitate a smoother customer training experience
• Assist customers with technical support for online and virtual courses
• Work with internal stakeholders to create more tailored and customer-focused communication packages
• Enter new organization and contact records into the database from lists and internet research
• Process newsletter subscriptions, course attendance lists, etc.
• Act as a back up for the CRM assistant to process orders and exams and related administrative processes

QUALIFICATIONS

• A post-secondary education – diploma or certificate in business or office administration
• A minimum of 2+ years’ experience in a service office environment and in a customer service role
• Must have excellent problem-solving, critical thinking, analytical skills, and strong written and oral communication skills
• Be a strong business thinker who understands the importance of customer service excellence and its links to revenue generation and customer retention
• A demonstrated ability to manage multitasks of varying complexity
• Strong attention to detail and an ability to take the initiative to complete tasks
• Be proficient in Microsoft Office and effective data entry skills (speed and accuracy)
• Be passionate about providing excellent customer service and must have an excellent phone manner

WE OFFER…

• A competitive compensation/benefits package including a company sponsored RRSP
• Enhanced paid days off in addition to vacation time
• A continuing education reimbursement
• An opportunity to earn IT and business certifications (e.g. ITIL; change management, Lean IT, etc.)
• Wellness programs including a discounted fitness club membership
• Fun office social activities including weekly treat days
• A dynamic, entrepreneurial small office environment

INTERESTED?

Please forward your resume

Due to the volume of applications, we can only respond to those individuals who are selected for an interview. No agencies please.

Pink Elephant welcomes applications from people with disabilities. Please contact Human Resources or advise in your cover letter if you require accommodation during the recruitment process.

Job Types: Full-time, Permanent

Salary: $40,000.00-$50,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Burlington, ON: reliably commute or plan to relocate before starting work (required)

Application deadline: 2022-05-15
Expected start date: 2022-05-23