PIVAL INTERNATIONAL INC.
Pival International Inc. is a global logistics and supply chain management company with a comprehensive menu of warehousing logistics solutions and transportation solutions, including time sensitivity (land and air), FTL, LTL, intermodal.
SCOPE OF THE ROLE
Reporting to the Operations Manager, the incumbent of the role is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company services and programs as well as communicating effectively with team members within the organization.
ROLE TASKS & RESPONSIBILITIES
- Provides timely and accurate information to incoming customer order status and service knowledge requests.
- Process customer orders/changes/returns according to established department policies and procedures.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Partners with the Operations/Sales team to meet and exceed customer’s service expectations.
- Update productivity/billing and dock planning documents daily
- Keep all customer documentation organized and filed accordingly
- Act as the liaison to the customers carriers communicating daily requirements.
- Key in all customer product receiving and outbound orders to company WMS as well as some customer specific ERP systems in-house.
- Release and print all outbound orders for the according shift, all customer specific shipping instructions are communicated to the Warehouse Supervisor’s.
- Close off and complete all receiving and shipping orders in company WMS as well as customer specific ERP systems and file documentation as required.
- Schedule all inbound product with customers carrier’s and update Dock planning report communicating workload to Shift Supervisors.
- Attending customer pickups as needed.
- Communicate to customers all inbound appointments, delays and outbound order shipments.
- Act as main contact to all customers inbound/outbound carriers/couriers ensuring all documentation is signed, scanned and emailed to customers and filed.
- Control the communication to carriers for empty unit removal as well as yard congestion.
- Review all administrative documentation for proper completion and file.
- Answer all Distribution Center inbound calls and direct accordingly
- Identify & facilitate process improvement projects to drive efficiency
- Other tasks as assigned
Requirements
- Minimum 1 year in a similar position or other relevant experience (required)
- Experience in a 3PL Warehouse environment (required)
- Customer service experience in a 3PL environment (asset)
- High School Diploma required
- Detailed understanding of WMS’s
- Knowledge of SAP environment
- Knowledge of Windows environment
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:
Education:
- Secondary School (preferred)
Experience:
- Customer Support & Client Services Occupations: 1 year (preferred)