As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry’s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.
At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We’re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.
Learn more about our portfolio at planview.com , and connect with us on LinkedIn, Instagram , and Twitter .
The Opportunity
We’re looking for a Senior Customer Engineer to join our team in Vancouve r . In this role, you will work directly with customers and partners to solve their problems with our Value Stream Management solutions, Hub and Viz . Y ou will work closely with the P roduct and E ngineering teams to p rovide tier 3 support to customer and the support team by investigating, troubleshooting, and finding workarounds for escalated and technically challenging support tickets, to ensure our customers are receiving world class product support and become a trusted expert . Additionally, you will c ollaborate with P roduct D evelopment to provide input and guidance on the design and functionality of new product features, to ensure they will meet our customers’ needs .
Using your project management skills, organizational skills, expertise , and attention to detail you will develop a strong relationship with technical counterparts both internally in Planview and within our customer organization s .
What You’ll Do
What You’ll Bring
Great Candidates Have :
If you have the following, that’s even better:
Whether you have some, or all of these, we want to hear from you if you believe your background and experience might be a fit!
Benefits At Planview
At Planview, you’ll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy:
Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you!
Diversity, Equity and Inclusion at Planview
As part of our efforts to build a workforce with diverse talent, we encourage applications from Indigenous, Black, and other racialized communities, 2SLGBTQIA+ communities, people with neurodivergence, immigrants, people with disabilities, and other equity deserving groups. In addition to building a diverse workforce, we are committed to fostering an inclusive and accessible experience. Reasonable accommodations for the interview process can be requested by emailing [email protected].
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