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SUMMARY
PMR is looking for a Customer Service Coordinator to help manage and facilitate sales and operating procedures. To succeed in this role, you should be highly organized and be able to simultaneously perform multiple tasks for different teams. Ultimately, you will be a driving factor contributing to the growth of our company, acting as an essential extension of the Account Management team.
ADVANTAGES AND CONDITIONS
- Permanent position, Monday to Friday from 8:00 to 5:00 PM;
- Annual salary of 50k;
- Complete group insurance plan ;
- Saving program – employer’s matching contribution up to 3%;
- 3 weeks vacation paid per year (after 6 months);
- Free coffee and parking available at this location.
RESPONSIBILITIES
- Handle incoming support communication through email, live chat, and direct lines;
- Follow up on service requests and immediately resolve complaints;
- Update internal databases with account information;
- Track, monitor and be a direct liaison between logistics brokers and clients;
- Identify and coordinate shipping methods and routes for new international accounts.
- Coordinate with internal teams to ensure proper pre-and-post-sales service.
QUALIFICATIONS
- Minimum of one year of experience in a similar function/customer service role;
- Knowledge of transport laws and regulations (North American and International) – asset;
- Bilingual (English & Spanish essential/French-functional);
- Excellent proficiency in Microsoft Office (Word, Excel, Power Point, Outlook) – essential;
- Ability to create and maintain solid interpersonal relationships;
- Excellent organizational and time-management skills.
Please note that the position is based at our office in Boisbriand and not remotely.
We thank you for your application; please note that only selected candidates will be contacted.
Job Types: Full-time, Permanent
Salary: $50,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- customer service: 1 year (preferred)
Language:
Work remotely:
