With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
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Meet The Role
The Education Services Training Specialist will collaborate with various cross-functional teams to understand Customer Operations employee training needs with the focus on processes, systems, technologies, initiative trainings, new hire onboarding, and role-based professional development programs. The Training Specialist will also partner and work with other Education Services teams including IDDs and Software Trainers.
Using your analytical skills, you will research training topics to gain an understanding of the training needs, assess the impacted business and/or system processes, affected users and their skill gaps to determine an effective training plan, the course curriculum, training content and modality to support a positive trainee experience and knowledge adoption.
You are eager to learn and can intuitively adapt your training approach, as necessary, to meet the needs of your audience. You utilize your exceptional communication skills to clearly deliver training and use creative approaches to ensure an engaged audience.
You will develop internal employee training programs to support Customer Operations teams including Customer Care, Professional Services, Education Services, and Customer Support across Senior Living and Acute & Payer markets. You will develop detailed training plans, course curriculum to support a logical training roll out, design course materials and job aids and facilitate training both in-class (as applicable) and virtually.
Job Responsibilities
Education/Experience
Skills
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
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