PointClickCare Looking for (Canada) Subscription & Billing Analyst (6 month contract) at Mississauga, Ontario, Canada Full Time

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn .

Position Summary

Subscription and Billing Analyst serves as a primary Finance business partner to support our internal groups and customers as it pertains to financial transactions. This role requires daily interactions with various business partners and high degree of professionalism is essential. You are a subscription management subject matter expert, and you are responsible for billing data analysis, reconciliation, and execute corrections. Quality driven with high focus on accuracy and ability to compile information, analyze data and make sound decisions. Own end-to-end analysis and resolutions of subscription issues and process and collaborate with business on best practices and strategy.

Key Responsibilities

• Conduct Case Analysis to determine action plan and ensure compliance. Review and interpret MSA terms and conditions and apply changes in accordance with customer contractual obligation.
• Specific focus on large accounts that require multiple layers of data analysis with a high degree of accuracy, a clear understanding of transactional changes that may have affected subscriptions (such as P&P Migration) and presenting data clearly to key stakeholders.
• Prepare reports to analyze account subscriptions and perform complex account reconciliations. Process financial transactions in both Salesforce and NetSuite.
• Resolve billing disputes, process subscription corrections, perform product cancellations, customer subscription termination and all related subscription management changes.
• Prepare credit analysis and rationale for Management approval in accordance with company credit policy. Create credit memos, process Re-Bills, and deliver to customer.
• Identify, analyze, and interpret billing anomalies, process amendments while working closely with relevant business partners (Customer Success and Professional Services)
• Effectively communicate with business partners to facilitate various aspects of the subscription management process and changes.
• Ad hoc analysis around company initiatives such as Single Source of Truth (SSOT) and Data governance; provide meaningful explanation of variances to the teams building logic in the back-end systems.

Required Experience

• A minimum of 2-3 years’ experience in a combination of finance and operational environment, process improvement, financial analysis or other roles that focus on root cause analysis and controls.
• Knowledge of subscription-based billing model in SaaS based environment is a plus.
• Advanced Microsoft Office and Power Point skills.
• Strong understanding of “Quote-to-Cash” meaning products, pricing, discounting, quoting, booking, order fulfillment, MSA, billing, amendments, and renewals.
• Candidates must demonstrate a combination of academic aptitude, problem solving, strategic and critical thinking, and strong written and oral communications skills
• Strong analytical and organizational skills. Comfortable with large volumes of complex data from various source systems and presenting findings to senior management.
• Strong work ethic with the ability to manage tight deadlines, prioritize workload and achieve effective results in a fast-paced, dynamic, ever-growing environment.
• Ability to manage multiple cases and projects at once.

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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