With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
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This role will lead the strategic direction and execution of Customer Success Acute and Payer at PointClickCare. This VP is responsible for leading a team that will identify and deliver on the key components of customer success, including: value realization, customer retention, growth, and overall satisfaction. This role will communicate cross-functionally to influence the product roadmap, sales and marketing messaging, and key performance indicators. The Vice President will also have direct reports at the Sr Director and Director level, who will be responsible for developing customer programs, processes, and best practices to customers under the portfolios of Enterprise, Mid-Size and Small.
Key Responsibility
Qualifications & Skills
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
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