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CASINO OPERATIONS MANAGER
PointsBet (ASX: PBH) is a legal digital sports betting and technology company.
PointsBet is one of the fastest growing and most dynamic sportsbook and iGaming companies in Canada. Since the launch of the regulated gaming market in Ontario, PointsBet Canada has been at the front of the industry with a leading product and customer experience, a culture of compliance and player safety, and a challenger spirit. While PointsBet is acknowledged as a leader in the digital Sportsbook market, we offer our customers a full suite of digital casino products from leading providers. The Casino business is a critical part of the Canadian business and an important part of our long-term growth plans.
Reporting to the Senior Director of Casino, the Casino Operations Manager will lead on the front-end (customer facing) delivery of content, manage content roadmaps and vendor relationships and will become an expert on the various back-office tools used by PointsBet to power our promotional proposition and wider risk management practices. At a broader level, this role will also play an important role in ensuring continuity of casino service including ongoing compliance against regulatory standards and assisting with game performance reporting.
The successful candidate will have a demonstrable background in casino operations and will be comfortable working in a dynamic fast paced and matrixed environment. To drive the smooth daily running of the casino operation it is expected that this role will work in close partnership with other key business functions, including, customer service, compliance, marketing alongside all third-party content providers.
ABOUT POINTSBET
We provide an opportunity for our people – our most powerful and irreplaceable resources – to work in an environment that is rewarding, fun, challenging, and an instrument for both personal and professional growth. PointsBet is a sports betting operator that sits in the very rare position of owning and controlling its technology end to end. Our proprietary platform and our commitment to an in-house approach powers unrivalled innovation and personalized experiences that our customers cannot get anywhere else.
Our partnerships with leading sports organizations will provide both our customers and team members with unique sporting experience:
- Exclusive, Gaming Partner of Curling Canada
- Co-exclusive, Sports Betting Partner of Maple Leafs Sports and Entertainment (MLSE)
- Authorized Betting Operators of the Toronto Maple Leafs, Toronto Raptors, Toronto FC
- Authorized Betting Operator of the Canadian Football League (CFL) Team’s – Ottawa Red Blacks and Toronto Argonauts
As we continue to take the iGaming world by storm, we will continue to bring our proprietary and best-in-market technology, modernized and premium brand mentality, expert trading practices and proven growth marketing strategies to emerging sports betting and casino markets.
There is no greater time than now to join the Canadian PointsBet team!
PEOPLE & CULTURE MESSAGE
“Thank you for taking the time to learn more about PointsBet Canada. We are building a team of authentic, positive individuals with a challenger spirit within. Now let’s get the conversation going!”
WHAT YOU WILL OWN
- Optimizing operational processes to enable the continuous delivery of casino content across all casino front-end channels (web and in-app).
- Own, maintain and execute against a casino content delivery roadmap
- Liaising with multiple departments to ensure content on-site and in-app is optimized for our audience types.
- Ensure casino service continuity by actively resolving any issues which might arise and work with internal stakeholders to mitigate as necessary.
- Become a subject matter expert on all casino back-office tools which power the casino vertical. Use this expertise to provide guidance to promotional teams as necessary.
- Work with stakeholders to run and analyze daily and weekly reporting to identify issues and opportunities and to ensure the wider business is aware of performance.
- Support the Senior Director of Casino with the preparation of monthly and quarterly reporting.
- Proactively engage with analysts and analytical tools to deliver actionable insights to improve the casino experience.
- Manage a team of up to two people to help deliver the above responsibilities.
SKILLS WE SEEK
- Bachelor level degree or relevant work experience
- 2+ yearsof experience in online casino operations, knowledge of Ontario online gaming requirements a considerable plus.
- Must possess strong time-management, planning, decision-making, conflict-resolution, problem-solving and communication skills.
- Ability to manage a wide variety of demands simultaneously.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfortable driving insights from large datasets.
PERKS AND BENEFITS
- Competitive Benefits Package
- Paid Volunteer Days
- Employee Assistance Program
- Paid Time Off
- Culture Events (sporting events, concerts, happy hours, holiday parties, team outings)
- Matching Programs (RRSP)
- A welcoming environment filled with opportunity and positive energy
IMPORTANT INFORMATION
PointsBet Canada is dedicated to a culture of high performance and ensuring our employees are setup to deliver their best. We offer a fast-paced, dynamic work environment where emphasis is placed on our most important asset: our people. If you are driven and in search of a new opportunity that values people, creativity, opportunity, results, and a commitment to excellence, then this is where you want to be!
PointsBet Canada views responsible gambling not only as an ethical responsibility but as an important part of a sustainable business model. We’re proud to be recognized as a socially responsible operator committed to integrating responsible gambling resources and tools throughout the entire player journey.
PointsBet Canada is an equal opportunity employer, committed to inclusion and diversity. PointsBet Canada does not discriminate based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other basis forbidden under federal, provincial, or local law.
Accommodations are available on request for candidates taking part in all aspects of the recruitment process. If you require accommodation, or require recruitment documents in an alternative format, please contact us at can-hr [at] pointsbet [dot] com.
