Core Function: Distributed Systems Batch and Console Operator
Perform IT Operations Operator duties in accordance with documented processes and procedures. This includes a working knowledge of the client’s system environment with the ability to interact, troubleshoot and work independently in a 7/24/365 environment.
Shift work and the ability to be on site are required.
Essential Duties & Responsibilities:
Job duties include:
• Monitor network devices including routers, switches, hubs, gateways, firewalls, and resource availability, reliability, and performance using Tivoli On Demand event management shared services.
• Respond to alerts automatically generated by monitoring tools (Viewpoint, Netview, Tivoli, Omnibus, etc.)
• ArcSignt and Nagios are used to monitor multiple security services, including intrusion detection/prevention services, managed firewalls (perimeter and endpoint), web content filtering, email anti-spam -mails and email encryption
Surveillance
– Perform a general health review daily to ensure systems are functioning and no system alerts, errors or issues can be detected
– Respond to alerts automatically generated by monitoring tools (Viewpt, Netview, Tivoli, Omnibus, etc.)
– Monitored devices include servers, hubs, routers, switches, gateways and firewalls
– Monitoring includes system alerts, device alerts and application alerts.
– Perform Tier 1 problem determination procedure (ping servers, network/subordinate devices.)
– Perform level 2 problem determination on alerts. (e.g. filesystem/CPU checks)
– Transmit incidents to the relevant Teams support
– Document all incidents encountered with detailed actions taken.
– Transfer to third-party providers if necessary to resolve.,
– Escalate/engage MI if necessary.
– ArcSignt and Nagios used to monitor multiple security services including intrusion detection/prevention services, managed firewalls (perimeter and endpoint), web content filtering, email anti-spam emails and email encryption
– Monitor TSM backups through Trinity. Escalate missed or failed backups.
– verify restores on NDMP.
– Monitor OSS link monitor and restart all failed links
– Monitor daily backups and respond to any issues. tape mounts, bad tapes, restart backup on failure
– Monitor GNM query database
– Support the Helpdesk and respond to requests
– Execute roadmap / batch items that need to be checked or executed
– Reset/restart links, communication lines, devices, monitors, printers, graphical interfaces,
– Complete GNM transactions
– Complete OMS application upgrades/releases as required
– Recycle apps as needed.
– Identity administration
– Perform server restarts as requested
– Readiness activation test (testing new servers for alerts.)
Supervisory Responsibilities: N/A
Minimum Knowledge, Skills and Abilities Required:
Knowledge, skills and abilities required:
• Minimum of 2 years of experience, preferably in a data center operating environment.
• Intermediate understanding of Windows, AIX/Unix and network monitoring environments
• Knowledge of batch job monitoring and scheduling tools such as ESP, Control-M, CA-7 and TWS/OPC
• Knowledge of distributed systems devices such as servers, hubs, routers, switches, gateways and ‘fire walls’
Knowledge of Outlook, ticketing systems (Maximo, Servicenow, Remedy, Cherwell)
• Know system monitoring tools (Viewpt, Netview, Tivoli, Omnibus, etc.) and processes
•Ability to work independently as well as in a collaborative and team environment.
• Solid experience in determining and reporting 1st level issues
• Understand the requirements for problem management and change management
•Ability to multi-task with great attention to detail.
• Must be able and willing to learn new tasks/skills as needed
•Must be able to communicate
Primary Objective Reporting to the Senior Director, Communications, the Coordinator, Communications’ primary responsibility is to support communications, editorial services and...
Apply For This JobJob Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of...
Apply For This JobQui est Icentia ? C’est une entreprise qui a pour mission de simplifier les tests médicaux pour les rendre accessible...
Apply For This JobOur long-time client in Financial Services is looking for a full-time permanent Executive Assistant to support a department head. This...
Apply For This JobEnglish version below Vous êtes à la recherche d’un emploi dans un service ESSENTIEL où vous pourrez faire avancer votre...
Apply For This JobJob Requisition Id: 172062 Business Function: Retail Primary City: Percé Other Location(s):Barachois, Saint-Georges-de-Malbaie, Cap-d’Espoir, Val-d’Espoir Province: Quebec Employment Type: On...
Apply For This Job