Pool Supplies Canada Looking for Customer Service Representative – Phone and Email (4 month Contract) at Toronto, ON Full Time

As a Customer Service Representative at Pool Supplies Canada you will be assisting customers remotely over the phone and through email. This job requires someone who can communicate respectfully and professionally, via phone and email, to customers, co-workers and manufacturers. You will need to be able to work independently and with your team to communicate effectively and solve customer inquiries. No prior pool knowledge is required, as you will be introduced to each department, but also trained extensively in your own area.

RESPONSIBILITES:

• Responding to customer phone and email queries in a timely and accurate manner

• Answering an average of 75 phone calls and emails daily

• Take orders and process payments

• Answer customer’s product questions and make product recommendations

• Effectively communicate with other members of the team when in need of assistance or to help others

• Provide clear, detailed notes of all interactions with customers and manufacturers.

• Make outgoing phone calls to customers and manufacturers.

• Stay updated on all product or policy changes.

• Follow through on various jobs and responsibilities that are asked of you

QUALIFICATIONS:

• Ability to communicate respectfully, effectively and professionally

• Ability to learn quickly and continue to learn as you go

• Quick-thinking and problem solving skills

• Strong understanding and experience with Google programs and general computer skills

• Ability to work independently while receiving direction

• Ability to take direction and follow through

• Ability to learn concepts quickly and to ask questions in a virtual group setting

• Able to work in a fast-paced environment that often involves multi-tasking

• Flexibility regarding unanticipated issues

• Excellent organizational skills and attention to detail

• Access to strong internet connection

• Quiet home setup with minimal distractions

Technical Requirements:

1. Cable, DSL or fiber internet, hard wired only. No wireless internet connections are supported (Point-to-point, satellite, 3G, 4G, 5G, LTE, etc. are all unsupported).

2. Access to the (Cogeco/Bell/Rogers/ISP) modem/router to DIRECTLY plug in a network cable of up to 75 feet. This cable from the modem/router must be able to reach where the desk phone will be used permanently. Wireless uplinks (mesh kits, “home pods”, powerline over ethernet, wireless bridges, repeaters and WiFi Extenders) are unsupported.

4. The ability to log into the admin configuration portal of your home router. We do not need the password, or persistent access, just the ability for the potential employee to log into it. The ability for IT to inspect the home network, and change the network IP addressing scheme (e.g. from 192.168.1.1 to 192.168.100.1).

5. Shared internet connections (condominium internet, shared internet for tenants in rentals, public internet connections, such as a coffee shop or library) are not supported. “Double-NAT” (two routers or router behind a router) is not supported. You must have control of the internet connection in the household.

6. IT must be notified at least 24 hours in advance of a phone being relocated to another home/building/internet connection.

Employment Type: Contract: Full-Time

Contract Dates: May 2 – Sept 2

Wage: $15.50/hr

Location: Remotely (Work from home)

Job Types: Full-time, Fixed term contract

Salary: $15.50 per hour

Additional pay:

Benefits:

• Casual dress
• Store discount
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (required)