Responsibilities and Duties:
Follow established processes and standard operating procedures for all aspects of the E2E network
Monitor SLA’s and performance of all carrier partners and provide daily input to the ECC Process Engineer for scorecard
Work with IT resources to coordinate EDI/API/Integration requirements with partner carriers
Participate in Continuous Improvement Initiatives, Quality Control and Safety inspections
Provide required data for daily reporting, KPI and Metrics
Frequently run Track and Trace reports to provide visibility of all freight movement from First Mile to the Final Mile
Implement, monitor and control routing guides for partner carriers to ensure on-time deliveries
Assist in coordinating all the national shipments and documentation.
Liaise with preferred carrier partners and agencies and prepare, communicate, coordinate daily shipment and sort schedules
Arrange full trailer load (FTL) requirements, trailer arrival and pickup for inter-facility trips, and arrange for spot service trailers if required
Arrange less than trailer load (LTL) requirements, trailer arrival and pickup for inter-facility trips, and arrange for spot service trailers if required
Coordinate with Customer Service for exceptions management, including delays and redeliveries, and maintain mitigation/recovery plans.
Monitor dispatching and proper route balancing to achieve necessary Level of Service (LOS) and financial objectives.
Lead the pickup and dock schedules, overseeing inbound, sort and outbound processes to ensure carriers and IOOs complete all requirements and arrive/depart the terminal on time to achieve service objectives.
Utilize Corrective Action Plan Processes and Methodologies to continuously improve performance.
Own a smooth flow and coordination among 3 touchpoints, which are as follows:
Network Coordination – 1st Mile
Coordinate FC pickups with FC’s and 1st Mile Carriers
Ensure the first-mile sort is manned and running on time
Ensure that Critical Pull Time (CPT) is met
Handoff to Middle Mile carrier
Produce first mile SLA reporting
Network Coordination – Middle Mile
Coordinate Middle Mile PU’s from Terminals
Ensure CPT is met for PU
Track Middle Mile Carriers to Transfers to Destination Terminal
Perform scheduled Check Calls and compare ETA to scheduled arrival time
Enact local contingency plans if ETA is later than Required Delivery Date
Ensure Destination sort is manned and running on time to meet local transfer CPT
Handoff to Final Mile carrier
Produce Middle Mile SLA reporting
Network Coordination – Final Mile
Coordinate Local Transfers to Delivery Terminals
Ensure local transfer CPT are met
Ensure local transfer ETA are met
Enact contingency plans if ETA is later than Required Delivery Date
Ensure Loadout is complete
Monitor Final Mile Delivery and IOO performances
Produce End of Day (EOD) reporting
Qualifications:
Required:
Post-Secondary education preferably in Supply Chain and/or Logistics
Over 2 years of Supply Chain Management or Logistics experience
Intermediate Excel skills (Basic Formulas, Pivot tables, Charts, etc.), and an ability to quickly draw insights from complex data
Demonstrated broad business acumen, a problem solver with the ability to efficiently manage complex operations
Strong knowledge of dispatch and sort activities
Robust communication skills in order to pro-actively coordinate 3 units of End-to-End network
Ability to partner across organizations to assist in the implementation of SOPs and ensure control and maintenance of Service Level Agreements (SLA) compliance procedures
Proven ability to work cross-functionally, with a customer-driven focus and a sense of urgency
Ability to relate day-to-day issues to an overall compliance plan, perform root cause analysis of problems and lead mitigation plan.
Decent presentation skills and the ability to articulate clear, concise, and implementable solutions to all levels within the Organization.
Preferred:
Familiarity with Lean Six Sigma and its methodology
Experience in Process Engineering, Value Stream Mapping
Strong technical skills and knowledge using leading ERP systems, Access, PowerBi. EDI/API, data integration
Salary Range:
42k-50k (depending on the year of experience).
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