Prenco Progress and Engineering Looking for Inside Sales/Customer Service Paid 40hrs-Monday-Thursday- Closed Friday at Pickering, ON Full Time

The primary functions of the Customer Service and Sales Coordinator are supporting sales representatives, coordinating sales activities, and maintaining healthy customer relationships. The responsibilities include supporting the sales transaction lifecycle, ensuring order satisfaction, managing EDI transactions, managing e-commerce accounts, coordinating with other departments, handling administrative duties, and KPI reporting.

PRIMARY RESPONSIBILITIES

• Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
• Answer inbound inquiries from potential and existing customers via phone, e-mail fax etc.
• Log correspondence with potential and current customers
• Process quotes, orders any payments from customers in MRP system
• Collaborate and coordinate with Sales representatives, shipping, production, engineering and receiving departments to ensure that the customers receive the highest level of customer service possible
• Monitor order progress with shipping and production teams, updating the customers as needed
• Process warranty and return requests, and issuing customers credits
• Investigate and resolve customer queries, concerns, or complaints efficiently in collaboration with quality and accounting departments. Obtain regular customer feedback
• Comply with ISO requirements and internal policies
• Challenge past practices by actively exploring and implementing innovative solutions and methodologies to improve the quality and time to market of our product and services to the company
• Handling urgent calls, emails, and messages, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
• Handling orders by phone, email, or mail and checking the orders to have the correct prices, discounts, and product numbers.
• Maintaining and adding items to online sales platforms
• Managing EDI Transactions for both incoming and outgoing orders, picking, and packing orders as required, ensuring that the customers’ requirements are met.
• Inputting orders, ensuring they are processed efficiently and according to customer requirements, ensuring orders are accurate and delivered on time.
• Troubleshooting customer discrepancies and billing issues
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Developing and maintaining filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.
• Generating and developing Worksheets and bulletins for both internal and external use.
• Issuing monthly sales commission tables and customer sales tables
• Reviewing and maintaining inventory and forecasting for satellite warehouses to ensure customers’ needs are met
• Updating parts catalogue with added items and status as items are added to our system.
• Making the company’s products and services as attractive to potential customers as possible.
• Other duties as assigned

QUALIFICATIONS

• Post-secondary education, preferably in supply chain management
• Electronic Document Interchange (EDI) experience
• Microsoft Office (Word, Excel, Outlook, SharePoint, etc.)
• Demonstrable Excel skills (pivot tables, vlookup, xlookup, etc.)
• 1 year of customer service experience
• Effective communication skills

Job Types: Full-time, Permanent

Salary: $24.00 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• 10 hour shift

Education:

• Secondary School (preferred)

Experience:

• Manufacturing Sales: 1 year (preferred)
• Customer relationship management: 1 year (required)