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Who we are
Princess Auto is a private, Canadian-owned company employing over 3,000 Team Members, with our Home Office in Winnipeg, Manitoba. We provide hard-working Canadians with a unique assortment of tools and equipment through over 50 stores coast-to-coast, a National Call Centre, and our online store.
Overview of the position
As a Product Specialist, you will typically spend your day updating and maintaining our Product Knowledge database, overseeing and maintaining our direct Product Inquiry email inbox, and responding to customer and Team Member general inquiries. You will also support escalated customer calls, troubleshoot problems and provide product information to customers and Team Members via telephone, email, and our website.
You will have the opportunity to work alongside our Leadership team to create Product Knowledge Training sessions. As an active member on our Contact Centre Team, you will process orders, complete returns, and check order status.
In order to be successful in this role, you will need:
- Excellent verbal communication skills
- Strong organization skills
- Strong knowledge of Princess Auto products (or desire to quickly learn about new and awesome products!)
- Excellent problem solving skills
- To be respectful, upfront and honest
- Bilingual English-French (an asset)
Working conditions
- Typical Contact Centre environment (inbound calls)
- Must be available to work weekdays, evenings and/or weekends
What we can offer you
- Competitive Compensation
- Company-funded, comprehensive benefits package (not just for you, but for your eligible dependents too!)
- Long-term disability coverage
- Paid personal days
- Paid vacation time
- Annual Profit-Sharing Plan
- Deferred Profit-Sharing Plan
- Company Pension Plan
- Group RRSP, TFSA, RESP
- Maternity leave top-up plan
- Social activities and wellness programs
- Paid “My Community Day”
- Discount at our retail stores
- Uniform and safety shoe allowance
- Free parking
- Professional development opportunities
- Opportunities for advancement and relocation
Voted one of Canada’s Best Employers 2022 by Forbes
Who should apply at Princess Auto?
Simply put, anyone! We are an inclusive and diverse team. So, whether you’re looking for your first job, working through school, looking to build a long-term career, or are retired and looking for a few hours a week, we welcome your application.
We have many Team Members who “come for a job and stay for a career” and we make sure we support our Team Members through training and recognizing their achievements, so even those who start as a part-time Team Member can consider building lifelong careers here.
Accessibility
Princess Auto Ltd. will consult with all applicants requesting accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.
