ProNexis (www.pronexis.com) is trusted to field incoming calls with many household brand names that provide home services across North America for customers who wish to schedule appointments and conduct in person or virtual service visits for maintenance of their home.
All incoming customer calls have an established business relationship with our business partners.
ProNexis was developed in 2004 as an in-house solution to various services brands owned by the ownership group of Five Star Franchising and is one of the top customer service centres in the franchise home services industry.
We are currently looking for experienced customer service and call center agents to place calls to, and receive calls from, people interested in many types of home services ranging from painting to cleaning and even in-home care.
Successful candidates will demonstrate a range of strong phone skills, such as active listening, clear verbal communication, attention to detail and politeness.
Agents will be answering customer inquiries regarding home-based services, provide additional information if needed, place the ticket order and schedule the appointment for the customer if they decide to move forward with services.
Relevant data is entered into a customer relations management software system that stores all customers’ contact information, purchase history, billing and shipping preferences and history of all previous interactions with a company.
Candidates that have experience in relevant home services industries may be preferred.
Contractors will train and work remotely from their residence in an environment free from background noises and distractions. Home office workstations must have a hard- wired internet connection (no wi-fi hotspots) with a LAN cable connecting Computer or Laptop to their router.
Applicants must confirm they have a computer system that meets or exceeds the technical requirements listed below and meet minimum internet speed requirements (See technical requirements below). Home office location and computer system, approved by PN, will be the only approved workstation and workplace for the job.
Team members receive a minimum base starting pay of $16 CAD Dollars plus monthly incentives. Current openings are for full time (30+ hours per week) with flexible shifts throughout the week.
Duties and Responsibilities
Additional Information:
Technical Requirements:
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
Schedule:
Supplemental pay types:
Experience:
Application deadline: 2023-02-27
Expected start date: 2023-02-28
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