(This is a flexible opportunity and has the option of working in our Toronto office or hybrid)
About Us:
Propel (TSX: PRL) (formerly MoneyKey) is an innovative, online fintech company, committed to credit inclusion by providing and facilitating fair, fast and transparent access to credit with exceptional service using its proprietary, industry-leading online platform. Through its operating brands, Propel is focused on providing access to credit to underserved consumers who struggle to access credit from mainstream credit providers. Propel is proud to have been able to facilitate access to credit for an increasing number of consumers, helping them move forward in their credit journeys.
For over a decade, we have been able to provide our customers, our partners, and an ever-increasing number of consumers with financial technology solutions and products that they can count on.
Our amazing team has experienced phenomenal growth and thrives on an entrepreneurial spirit, passion, and top-tier talent. We are innovative and have a dynamic workforce which has experienced incredible growth and success. Talent and hard work never go unnoticed, and we believe in succeeding together.
About You:
You are a talented professional looking for a career, not a job. Reporting to the Manager, Operations, you are responsible for assisting customers with online loan applications and the funds transfer process.
You picture yourself succeeding within a vibrant and entrepreneurial organization where your ideas will be heard, and where you will have an opportunity to showcase your talents and great skills. You are motivated by goals, a self-starter, and a hardworking individual who likes to wear multiple hats. We are seeking a proven, driven team player who is looking to join a fast-paced, high growth, energetic and forward-thinking team.
Responsibilities
· Handle inbound and outbound calls for multiple portfolios.
· Use multiple web-based applications for investigation and verification.
· Answer existing and potential customer questions with accuracy and urgency.
· Communication of appropriate course of action to clients in a friendly and professional manner.
· Build customer confidence in the services offered by MoneyKey as a subject matter expert.
· Work as a team to obtain individual and team goals.
Requirements
· High School Diploma or equivalent.
· Minimum of 1 year of customer service or call center experience.
· Excellent verbal and written communication skills in English; Spanish is an asset.
· Exceptional customer service skills; able to build rapport with clients and handle escalated calls.
· Good knowledge of Microsoft Office and Internet.
· Able to prioritize workload, handle high call volumes while maintaining a professional and personable approach.
· Demonstrated ability to thrive in a fast-paced and goal-oriented environment.
Benefits to Joining Propel
Please note: Due to COVID-19 Guidelines, all interviews will be conducted using “Teams”.
As restrictions change, we, continue to monitor and follow all provincial and federal public health guidelines. Our commitment to ensuring the safety and health of our employees and candidates remains a top priority. We will continue to offer flexible working arrangements that include working remotely or “in-office” with proper safety and health measures in place.
Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements when submitting your application and we will work with you to accommodate your needs.
We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, family status, national origin, age, people from gender and sexually diverse communities, and/or people with intersectional identities.
We thank all applications for showing an interest in this position. Only those selected for an interview will be contacted. No agencies or phone calls.
Job Types: Full-time, Permanent
Benefits:
Schedule:
Application deadline: 2022-02-25
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