QAD Looking for Sales Operations Manager at Toronto, Ontario, Canada Full Time

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.

Job Description

As the Sales Operations Manager at QAD you will report to the VP of Sales Enablement and support the sales organization to improve efficiency and effectiveness. The primary duties of this role include building reports, analyzing data, and tracking a consistent set of sales metrics to identify where best practices are not being followed or potential process efficiencies.

Qualifications

What you’ll do:

Bring together and track annual sales data each month, for example:

• Pipeline growth, new opportunity creation monthly
• Stuck deals, deals skipping stages, staying in stages too long.

Understands complex sales operations issues in order to analyze data that will answer questions about sales efficiency and effectiveness in support of the revenue plan.

• Drives a data-driven approach to help the sales organization make informed decision and strategy adjustments
• Identifies trends and provide insights on what’s working and what isn’t
• Identifies where QAD winning, struggling, or losing deals
• Identifies deals at risk, time within each stage (per product), pushed deals, idle deals

Build reports & Dashboards, across sales, marketing, pull data together and consolidate it into a single location

• Using salesforc.com and Google sheets and displaying in Salesforce.com and Google Slides.

Manage and track rules of engagement requests.

Review and designs report on the proper use of the Salesforce.com process.

• Follows up with an analysis of who in the organization may need to be retrained.
• Focuses on providing standard professional advice and creating initial reports/analyses for review by experienced team professionals.

Process Optimization

• Identifies bottlenecks in our sales process and proposes solutions to improve efficiency.
• Identifies and designs ways to streamline administrative tasks
• Improve lead qualification processes, and/or enhance communication between our sales teams and other departments

Examples Of Presentations

Provides analysis/data for presentation used at the executive level. Must be able to take complex data and adapt it to a wide audience.

• Standard Quarterly Business Review template updates
• Quarterly All Sales Call Webinar

Support the sales enablement function within the sales organization.

• Pull and analyze training reports, competitions, and behavior changes
• Pull and analyze tech stack adoption
• Schedule training webinars and on-site training
• Update process documentation

What You Need

• Minimum of 5 years’ experience in a global sales or sales operations environment
• Computer skills: Google Suite, Salesforce, Forecasting, and Territory Management Tools
• Other knowledge: Data analysis, trending, and decision-making, report and dashboard building. Supporting sales and companies in the software space.
• Advanced English

Additional Information

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

About QAD

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.