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Title: Online Sales Specialist
Location: Remote/work from home, with frequent meetings at the Calgary Regional Office
(#115, 5709 2 St SE, Calgary)
At NuVista Homes, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.
Job Overview
Reporting to the Sales Manager, as the Online Sales Specialist you are responsible for sorting and qualifying sales leads as well as scheduling appointments for qualified leads. You also act as the first point of contact for customer inquiries, ensuring delivery of excellent customer service.
Your day-to-day responsibilities will include:
- Sourcing leads from all marketing platforms, and addressing client inquiries in a professional and timely manner.
- Building and fostering positive relationship with leads, and circulating to Sales team when necessary.
- Collaborating with management to effectively resolve customer issues and enhance customer satisfaction.
- Monitoring and reporting on lead activity and sales conversion ratios.
- Providing support to other projects or duties as assigned.
As our ideal candidate, you are…
- A strong communicator; you clearly express your thoughts in conversation and in written communication.
- An active listener; you seek to understand and listen to others in a non-judgmental way.
- Mindful; you respect diversity and deal with sensitive situations using high degree of integrity.
- Excellent service oriented; you handle relations with customers, internal and external parties with tact and diplomacy.
- A creative problem solver; you think outside the box for solutions without fear of failure.
Essential Requirements
- High School Diploma, or equivalent.
- Minimum 1 year of customer service or sales experience.
- Valid driver’s licence and access to a reliable vehicle.
- Satisfactory verification of criminal record check.
- Proficient in Microsoft Office Programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint), Remote Access Systems (NewStar Sales) and CRM platforms (HubSpot).
Preferred Qualifications
- Experience with sales contact management database is an asset.
- Previous experience as it relates to the homebuying experience is preferred.
What We Value
- Creating trusting and successful working relationships.
- Setting clear, measurable and achievable goals.
- Cooperating with team members in an open, positive and respectful manner.
- Staying current with technical job skills.
- Consistently meeting customer expectations.
- Taking responsibility for the outcomes of decisions and actions.
Work Conditions
You primarily work remotely for approx. 40 hours/week. This position is required to remain on call to field customer inquiries as they arrive. Work outside of regular business hours and on weekends is required. Travel to regional office is required on a frequent basis.
About Us
NuVista Homes, a single-family business unit of Qualico, is committed to providing high quality homes at an affordable price. NuVista Homes customizes your home, work with suppliers that give you the quality and selection you need and uphold the highest standards and materials in construction. Our team is dedicated to architectural innovation, unique design, streamlined function and exceptional customer service. NuVista Homes is located in Calgary AB. To learn more, click here.
Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reason to come to work every day.
Closing Date: March 14, 2023
