Quantifi Looking for Operations Analyst, Client Success at Calgary, Alberta, Canada Full Time

Quantifi Inc is a Canadian fintech company that owns and operates Quantifi Lending and Credit App.

Founded in 2015, Quantifi Lending is a national bank alternative automotive lender. We are proud to be the preferred lender for thousands of new Canadians and first time borrowers. To date, Quantifi Lending has deployed over $100 million. This was accomplished via a propriety portal rather than the incumbent monopoly portal.

Through insights and feedback gained operating the proprietary dealer portal, Credit App was incorporated as a stand-alone entity in August 2021, to create a multi-lender portal, not tied to Quantifi Lending’s lending operations, offering modern infrastructure to over 4,000 dealerships as well as bank and bank alternative automotive lenders.

Visit our careers page often to stay up to date on all our available job openings: www.quantifi.ca

Position Summary:

As the Operations Analyst, Client Success you are responsible for managing client relationships, solving problems in creative ways, and assisting to continuously improve our operational policies and processes. There are two encompassing elements of Client Success which consists of Customer Service & Collections – your role handles both! You have an excellent knowledge of our client accounts in order to proactively deal with client issues and delinquencies. You work collaboratively with a cross functional team including credit, dealer relations and development in order to best assist our clients. 

Responsibilities:

• Engage with clients facing payment difficulties and hardships via text, phone and email
• Initiate manual outbound collection calls and follow-ups on past due accounts
• Negotiate with clients on delinquent accounts and communicate solutions to ease and retain clients
• Collectively manage inbound collection messages
• Help build repeatable and successful processes to streamline and scale the customer success team
• Persistently review accounts on a regular basis to reduce delinquencies and repossessions
• Get your hands dirty facilitating repossessions and asset recovery
• Work closely with credit, dealer relations and our development team to resolve issues and deliver on operations objectives
• Grow to learn all aspects of operations including credit, data science, dealer relations and platform engagement
• Wear different hats within the operations team as needed

What you bring to the team:

• Bachelors degree in Commerce, HR, Economics or related field
• Client Success Experience considered an asset
• A team first attitude, you are driven to help others on the team succeed
• Creative thinker and problem solver who loves to investigate
• Exceptional communication skills via email, text, phone call, video call, or in-person
• Ability to work independently and prioritize responsibilities in a fast-paced environment 
• Knowledge of the automotive industry considered an asset
• Student Athlete or experience working successfully in a team considered as asset

As the Operations Analyst, Client Success you will be part of a rotational program within the operations team. As part of the rotational program, you will spend the first 6 months of your employment focused on collections. This will allow you to get fully up to speed with our lending business and customer base. After the completion of this 6-month assignment you will begin rotating through roles in collections, other functions of credit, and dealer relations where applicable. This program is designed to create cross functional roles within our operations team and will allow you to broaden your knowledge and diversify your skills. 

If you are someone that loves continuous growth, learning and innovation then this is the role for you! There is no time to be stagnant or idle, but that excites you. There are opportunities to make a genuine impact where your contributions are recognized, and this motivates you. If this sounds like you and you are interested in being part of a growing team (with opportunities for advancement) then we want to hear from you!  

Why Quantifi?

At Quantifi we consider ourselves to be a progressive Fintech company where employees come first. Here are just a few things that we think make Quantifi a great place to work:

• Competitive compensation
• Excellent benefits
• Flexible schedule. Need to start your day a bit earlier or a bit later? That’s fine with us
• Generous vacation policy. We realize the importance of a positive work/life balance
• Awesome people. We’re invested in building a team of diverse talented individuals
• Meaningful work. We are taking a new approach to lending that means better access, improved rates and more opportunities for our clients