Quantifi Looking for Operations Analyst, Dealer Relations at Calgary, AB Full Time

Quantifi Inc is a Canadian fintech company that owns and operates Quantifi Lending and Credit App.

Quantifi Lending is a national bank alternative automotive lender. We are proud to be the preferred lender for thousands of dealerships for new Canadians and first time borrowers. To date, Quantifi Lending has deployed over $100 million.

As Quantifi Lending’s on-balance sheet loan portfolio grew, the decision was made to build a proprietary dealer portal to enable differentiation in a crowded and competitive lender market. The dealer portal enabled Quantifi Lending to offer more competitive terms for thin credit applicants. The demand for Quantifi Lending’s software continued to grow over the years and today the dealer portal is operational in thousands of dealerships across Canada.

Through insights and feedback gained operating the proprietary dealer portal, Credit App was incorporated as a stand alone entity in April 2022 to create a multi-lender portal, not tied to Quantifi Lending’s lending operations. It offers modern infrastructure to over 4,000 dealerships as well as Bank and Bank Alternative automotive lenders.

We’re expanding our team and looking for passionate, enthusiastic and motivated people who are excited to join us and help scale our leading credit-scoring platform across North America.

Visit our careers page often to stay up to date on all our available job openings: www.quantifi.ca

Position Summary:

Quantifi is seeking an enthusiastic Operations Analyst to join our team in the Calgary office! The role will begin with gaining a clear understanding of dealer relations and communications. Once proficient, you will learn other aspects of the lending business, including customer service and credit analysis. The Dealer Relations team works to onboard, educate and assist our national network of automotive dealerships.

You will need to be a motivated self-starter with excellent teamwork skills and the willingness to get involved in multiple aspects of the business.

You will be an integral part of the team by delivering high quality service to our automotive dealership partners. This includes onboarding and training new partners and working with existing partners to accelerate our growth across Canada! Demonstrating attention to detail, time-management, accountability and excellent communication and interpersonal skills will be required.

Responsibilities

• Communicating directly with dealerships employees to help educate them and drive engagement in our software platform.
• Sign and onboard new dealership partners.
• Become a platform specialist, holding individual or group calls or webinars to address points of friction, from application submission to funding.
• Manage inbound inquiries regarding live deals to meet and exceed our internal goals and targets.
• Review funding documentation for accuracy and completeness.
• Assist in developing strategies to optimize customer engagement and onboarding efficiency.
• Learn and understand our internal credit process and strategies to provide responses and to dealerships.
• Learn and support customer service and collections team to be able to support on a rotational basis.
• Assist in developing scalable and engaging technology forward strategies.
• Deliver and exceed group KPI targets.
• Comfortable working on Saturday in lieu of additional day off, on occasion

Our focus at Quantifi is to be operationally lean and continue to utilize technology to our advantage as well as scale our business. As such, you will need to constantly seek opportunities for efficiency and automation within all facets of the business.

Qualifications

• New Graduate or 1+ years’ experience
• Bachelor’s degree in business, communications, or a related field, is an asset but not a requirement
• Strong interpersonal skills, teamwork, and work ethic
• Self-motivated, strong willed, competitive, and driven
• Experience and/or exposure to data analysis (Excel, SQL, Tableau etc.) and/or software development is considered an asset.
• Able to build relationships and quickly develop trust with customers and partners
• Experience in the automotive industry is considered an asset, but not a requirement
• Excellent verbal and written communication skills including strong listening and proven negotiation skills
• Strong attention to detail and ability to quickly identify problems and provide solutions
• Highly organized with excellent time management skills with the ability to effectively manage multiple priorities

Why Quantifi?

At Quantifi we consider ourselves to be a progressive Fintech company where employees come first. Here are just a few things that we think make Quantifi a great place to work:

• Competitive compensation.
• Excellent benefits.
• Flexible schedule. Need to start your day a bit earlier or a bit later? That’s fine with us.
• Generous vacation policy. We realize the importance of a positive work/life balance.
• Awesome people. We’re invested in building a team of diverse talented individuals.
• Meaningful work. We are taking a new approach to lending that means better access, improved rates and more opportunities for our clients.