Queen Margaret’s School Looking for Technology Lead at Duncan, BC Full Time

Queen Margaret’s School has an opening for a Technology Lead, to start as soon as possible.

Reporting to the Director of Finance and Operations, the Technology Lead works in collaboration with the AV Coordinator and the Education Technology Lead to provide comprehensive information technology solutions for Queen Margaret’s School. The Technology Lead will work with staff and stakeholders to oversee the implementation of enterprise IT systems to improve technology for students and staff, focusing on service quality and best-of-class technology integration.

We are seeking a positive thinker who can help refresh and grow our IT strategy, improve the efficiency and effectiveness of our IT services, and use their collaborative approach and hands-on style to manage the day-to-day IT operations. Exceptional interpersonal skills and a proven track record of establishing positive working relationships with stakeholders are essential to this position.

For further information about our school and this career opportunity please see our IT-Lead-Recruitment-Pack and on our website.

This posting will close upon the appointment of a suitable candidate, so early application is encouraged.

Key Responsibilities

• Oversee the maintenance of all QMS systems and operating system updates, patches, and application updates
• Lead and manage all technological aspects of the School’s technology solutions and services as well as evaluate
• Partner with key stakeholders across the organization to develop solutions for IT needs.
• In collaboration with the Education Technology Lead, review and analyze educational requirements and requests for software and hardware to develop solutions for IT needs

• In collaboration with the AV Coordinator, review and analyze AV requirements and requests for software and hardware to develop solutions for AV needs
• Working with the Director of Finance and Operations, outline and execute IT strategy, priorities, and roadmap and create and implement plans to address IT needs, including but not limited to, infrastructure, applications, budgeting, and vendor contract and project management
• Working with the Director of Finance and Operations, develop a data and file management protocol for school files and back-ups
• Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages
• Manage mobile and VoIP phone systems, Internet connections, camera systems, wireless networks for all building and locations.

• Maintain an accurate inventory of the IT equipment and assets of the School, including their location, staff assignment, software and hardware versions and utilization, and serial numbers and warranty status
• Maintain security aspects of the IT infrastructure, including audits, vulnerability tests, compliance data gathering, and other security related tasks as appropriate

• In collaboration with the Educational Technology Coordinator and the AV Coordinator, manage the IT help desk, including ticketing systems and adherence to service levels
• In collaboration with HR, ensure users are trained on Office 365 and other applications, equipment, and ongoing user support and problem solving.
• In conjunction with the Director of Finance and Operations, research and recommend best practices and policies for risk management related to IT use by staff and students

Desirable Knowledge,

• Knowledge of key Windows Server core functions like Active Directory, Group Policy Management, DHCP, DNS, Radius, File Server, Print Services, Certificate Services, Federation Services, IIS, Remote Desktop, and Volume Licensing.
• Knowledge of hybrid environment configurations pairing Active Directory to Azure Active Directory and Google Workspace
• Knowledge of enterprise networking including VLAN configuration, firewall policy maintenance, web filters, and more on Fortinet firewalls and Dell network switches.

• Knowledge of VMWare virtualization and familiarity with venter and ESXI
• Knowledge of Desktop operation systems ranging from Windows 10 to macOS and some Chrome OS, as well as Desktop applications, including but not limited to Office 365 apps, Google Chrome, Microsoft Edge, Mozilla Firefox, Adobe Creative Cloud Suite, Air Parrot, and Zoom.
• Flexibility to learn or provide knowledge of departmental enterprise applications including but not limited to Sage 300, Donor Perfect, Follett Destiny, My Blueprint, See-Saw, and Xibo Digital Display.
• Flexibility to learn or provide knowledge of Asset Management tools.
• Flexibility to learn or provide knowledge of scripting for Windows Deployment Services via Microsoft Deployment Toolkit

The following Skills, and Abilities are also desirable for this position:

• Minimum of five years related experience in the Information Technology industry, with experience working in a highly functional team

• Familiarity with strategic and long-term planning with the ability to evaluate emerging technologies for development of long-range plans
• Familiarity with goal setting, budget management, and IT infrastructure

• Experience with analytics or reporting engines, particularly SQL Server Reporting Services
• Knowledge of and experience with managing Microsoft Office 365, Windows Server, Windows 1after-hourst Office Products, Windows and Mac hardware and software
• Experience in ensuring reliability and efficiencies from outsourced infrastructure and network operations

• Motivated, self-starter, able to work independently.
• Ability to provide helpdesk support on various IT matters related to the school IT infrastructure, application, and integration support.
• Ability to work with ITSM tools to ensure the accuracy of asset management and user management in multiple systems
• Ability to reach out to vendors for troubleshooting and procurement
• Acts as a coordinator on projects around the campus relating to IT infrastructure and application integration

• Provide and develop reference guides for end-user and admin use, as well as creating and maintaining IT policies used organization-wide
• Ability to work under time pressure to meet deadlines, balance work priorities, and resolve problems in a timely manner

• Ability to build and maintain effective working relationships with internal teams and external business units
• Demonstrated understanding of working in an environment with a variety of constituents (students, parents, vendors, faculty, board of governors, alumni) from many cultural backgrounds

• Demonstrated understanding of confidentiality of information

Working Conditions:

• Position will provide after hours support in certain circumstances where emergency repairs are needed, or when upgrades & repairs need to be scheduled during off hours

• Generally works in an office environment
• Scheduling and completion of project work outside of regular office hours may be required
• Attendance at school and community events outside of the regular school day may be required
• Salary is inclusive of all hours worked

The main provisions are likely to include:

• An attractive base salary
• RRSP Matching Plan
• Group Benefits Scheme
• Medical and Dental Insurance
• 50% fee discount for eligible children who meet the entry requirements
• Meals are provided as a taxable benefit
• Vacation pay
• Sick pay

Successful applicants for this position will be expected to agree to have a Criminal Record Check initiated by Queen Margaret’s School.